Not once he equipped it, no.
I’m sorry if that’s tone you infer from my comments. I was aiming for factual and accurate.
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Mistakes happen on both blizzard and the players end. That’s what customer service is there for.
CS is not there to fix just any mistake a player makes. That is not what it is for. We have some personal responsiblity for the decisions we make in game. Who we invite to raids, how we hand out loot, how we deal with mistakes - like trading the item back before equipping it. They Devs created those tools for PLAYERS to resolve mistakes on their own. This is not a mistake with game mechanics or a flaw in the game.
This is a mistake where a jerk was invited to the raid group/guild, Master Looter handed out the item wrong, and the rogue did not use the mechanics in place to resolve that mistake - they equipped an item distributed to them.
This is a guild dispute issue and I would have kicked the guy. Again though, Blizzard is not going to look at your ticket, take the item away from the rogue, and give it to you.
The ROGUE ticketing to have it given to you might, and again might, result in something. That is the only chance that will happen and even that is unlikely.
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So there should be no customer service then? Because these systems clearly don’t completely prevent people with bad intentions to do what they want. Don’t invite him? Not everyone is so clearly a bad person until something like this happens.
It’s not Blizzard’s job to protect you from jerks, or to insure you against mistakes made by yourself or other players.
Don’t invite him again. If someone shows you the kind of person they are, believe them.
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That is not what anyone is saying. CS is for things the players can’t control themselves, that are particularly game breaking, for the most part. They are not for issues like:
- picking the wrong quest item
- loot disputes
- game hints including drop rates, quest locations, etc.
- bug reports (those use the in-game reporter or forum to go to QA)
- making the wrong rep decisions
- using a raid token wrong
There are many things in game that players have control over, and need to be cautious with because there are consequences to those decisions. Blizzard is not there to “hand hold” or “babysit” so to speak over every little thing. I realize that is not what you were asking, but they are not there to fix everything we do.
They create tools to give us the ability to do things ourselves - and we are expected to use them.
There is a great post on what GMs can do that was made by Vrakthris a while ago. It is worth reading. It covers things that GMs DON’T do, as well was what they can provide.
And again, it comes down to policy.
WoW Classic and Wrath Classic
In WoW Classic and Wrath Classic there are multiple loot methods that allow you to manage loot directly. For this reason, Customer Support will not redistribute loot in the event of a dispute between players. Scamming other players is a violation of our World of Warcraft game policies. We will investigate any reports of scamming that we receive and take the appropriate action, removing gains and penalizing those who violate this policy as needed. Items and gold will not be redistributed in these cases.
If you’re playing with a new group, it’s advised to always be clear on the loot rules before proceeding. Discuss the plans for distributing loot with the raid leader before you become locked into a raid. This will provide you with an opportunity to make an informed decision on whether you want to decline the invitation or leave the group.
We encourage you to group with others you trust, especially when using Master Loot. Ninja looting does have consequences in the community and those who do it will have trouble getting invited to group. Remember to play nice and play fair, especially when using Master Loot.
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I mean like I said I saw them take loot from a ninja and give it to the roll winner plus ban the Ninja for 60 days. This was in 2019 during classics start though so if things really have changed to where now they are saying you can ninja but we don’t recommend it because people won’t invite you to groups. This is not a solution. If this is truly what the current rules are they need to change because they don’t solve bad situations like this and GMs actually used to help in these situations so there’s no excuse. If they are understaffed in customer service to where tickets are over a month then why are you running this live service game still…
CS supports every single Blizzard game and service, not just WoW. You want them to close down the games because CS is currently crushed in a ticket backlog?
You put in a ticket for something they don’t do.
And no, most tickets don’t take a month, even now. Those are the longest in queue awaiting specialist help. Most are within a week or two, although that is not ok either. Normal is 24-48 hours or less. Nobody thinks that is ok. I don’t think shutting down games because of a ticket queue is the right answer though. That does not increase CS support and would remove game access, which is what we pay for, from everyone.
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Just to touch on this as you keep bringing it up;
- GMs don’t tell other people what account actions someone else did as it’s between Blizzard on the player.
- The GMs ain’t there to give loot to someone else because someone wanted.
- Ninja looting is a player made term and means anything the person wants as a lot of people what they mean by it: “They won an item I wanted”, etc.
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Do you often cut off your leg when you stub your toe?
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- I was in the discord where the paladin who ninja’d said he had been banned for 60 days
- I saw them do this multiple times, this wasn’t uncommon to my knowledge, maybe things have changed for the worse
- That really isn’t what ninja looting means
For the love of… WHY is this back and forth still going?
OP, you have your ticket in, correct? Make sure you include the time and date of the incident, the name of the Master Looter and the Rogue, and wait for it to be reviewed.
I’d recommend not getting your hopes up, but that’s entirely up to you. The only situations that I am aware of where loot can get redistributed in situations like you are mentioning involve drops like the Ashes of Al’ar, not BiS pieces that can drop reasonably easily.
Regardless of how long it takes the GMs to get to it, your ticket will be reviewed. Is the wait time inflated? Yes. Are they aware of it? Also yes. Does this whole situation suck? Absolutely. Will it get immediately better? Unfortunately not.
No matter how many players come here to rail at Blizz about it.
7 Likes
How do you know he is telling the truth ?
Would you believe me if i told you i was so old that i have a picture of Jesus in my yearbook ?
Edit: Just a fyi OP the term “ninja loot” came from runescape when other players could kill you and take all your loot. Since that is impossible on WoW there is no such thing as ninja looting.
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In 2019 (or ever, really), NO ONE was suspended for 60 days for “Ninja Looting”. You either mis-understood the situation, or were not privy to all the details, or the person lied.
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Not sure why he would lie, the GM took the sword from him and gave it to the roll winner. Then the paladin who ninja’d got disconnected and reported he had a 60 day suspension.
I doubt he was suspended for ninja-looting. It’s more likely he was sanctioned for behavior tangentially related (profanity-laced tirade because the loot was taken away from him seems incredibly likely).
In any event, what happened to someone else in a completely different situation three years ago has no bearing on this situation. Wait on your ticket, but be prepared for the response you don’t want.
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Not sure why you would believe him.
Unless you witnessed it with your own two eyes you’re just taking his word for it.
Also just an FYI “ninja looting” comes from Runescape back when players could kill you and take all of your loot. Since that is impossible on WoW the pally is absolutely full of crap.
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Just to be clear, these would not even be considered by Blizzard, either. The players can call it a “ninja” but it’s not anything actionable.
The first one might be a scam if specific loot rules were set up prior to the raid, in the in-game chat channels. Specific meaning more than “MS>OS”. There needs to be a clear description of how the Master Looter is distributing loot, and what constitutes a player winning the item.
The second is not by any stretch. If the system pops up a box for loot rolls, and a player uses that box, then there is nothing wrong at all. Socially, it may not be kosher, but that does not supersede the in-game loot rules one bit.
As others have said, it’s a dispute because you dispute that the Master Looter sent it to them. It’s a disagreement, and Blizzard (obviously) doesn’t have time to legislate loot drops, especially since they have given the players the tools to do it themselves.
No one is disputing that, based on the situation you described. But the loot was given to him by the Master Looter, so it is his item. The rogue did nothing wrong, by Blizzard’s rules, and they are not going to step in and punish him for it.
This. I can say that I saw a GM generate 10 million gold for someone. Doesn’t mean that it actually happened that way, or more likely, that situation was far different than the current one being discussed.
That’s certainly your choice. Personally, my choice would be to realize that it’s pixels in a video game that will be replaced in the coming months, if it doesn’t drop again in the coming weeks/months. I would also not join any raid with the Master Looter in charge anymore.
That’s right. I wouldn’t necessarily blame the rogue. I’d blame the Master Looter, because I’ve been the Master Looter many times. Maybe, MAYBE the very first boss where I had to distribute loot, it was a tiny bit confusing to know how to do it. After that? There should be zero issues.
The whole “oops, I MEANT to send it to you, but I misclicked” is a tired excuse. 99% guaranteed that they knew what they were doing, and meant to do it. Doesn’t mean it’s Blizzard’s issue to sort out, but I wouldn’t trust them to distribute loot ever again.
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Ticket times are insanely high right now because people are putting in tickets that the GM staff cannot resolve… like this one. It doesn’t matter what Blizzard may or may not have done in the past. Here is there current policy:
WoW Classic and Wrath Classic
In WoW Classic and Wrath Classic there are multiple loot methods that allow you to manage loot directly. For this reason, Customer Support will not redistribute loot in the event of a dispute between players.
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