That is not what anyone is saying. CS is for things the players can’t control themselves, that are particularly game breaking, for the most part. They are not for issues like:
- picking the wrong quest item
- loot disputes
- game hints including drop rates, quest locations, etc.
- bug reports (those use the in-game reporter or forum to go to QA)
- making the wrong rep decisions
- using a raid token wrong
There are many things in game that players have control over, and need to be cautious with because there are consequences to those decisions. Blizzard is not there to “hand hold” or “babysit” so to speak over every little thing. I realize that is not what you were asking, but they are not there to fix everything we do.
They create tools to give us the ability to do things ourselves - and we are expected to use them.
There is a great post on what GMs can do that was made by Vrakthris a while ago. It is worth reading. It covers things that GMs DON’T do, as well was what they can provide.
And again, it comes down to policy.
WoW Classic and Wrath Classic
In WoW Classic and Wrath Classic there are multiple loot methods that allow you to manage loot directly. For this reason, Customer Support will not redistribute loot in the event of a dispute between players. Scamming other players is a violation of our World of Warcraft game policies. We will investigate any reports of scamming that we receive and take the appropriate action, removing gains and penalizing those who violate this policy as needed. Items and gold will not be redistributed in these cases.
If you’re playing with a new group, it’s advised to always be clear on the loot rules before proceeding. Discuss the plans for distributing loot with the raid leader before you become locked into a raid. This will provide you with an opportunity to make an informed decision on whether you want to decline the invitation or leave the group.
We encourage you to group with others you trust, especially when using Master Loot. Ninja looting does have consequences in the community and those who do it will have trouble getting invited to group. Remember to play nice and play fair, especially when using Master Loot.