I had an issue yesterday that required customer support through live chat. The issue was resolved despite somewhat of a language barrier and some questionable consumer law catchphrases but nonetheless, the support person was diligent and sorted my problem.
It was the phone call approximately 1 hour later from a Slovenia country code that piqued my interest (I had to look it up). The caller said nothing and eventually ended the call.
Now I should explain that my job literally is to look at potential connection between coincidences and determine their relevance, so something out of the ordinary like this is definitely raising flags for me. Iâve never received an international call like this before (Iâm in Australia) and it concerns me that it occurred so soon after I had interaction with a faceless person who clearly lacked local knowledge of consumer law and, I can only assume had access to my personal information (including banking details as there was a refund involved).
So, my question is how secure is the Live Chat? It seems to be operated by a 3rd party company which futhermore is not US based, making me question if said company is bound by the same privacy laws as a US based company. Is this an accurate description or can someone state otherwise?
I can pretty much guarantee you that the phone call was a complete coincidence, and Blizzard wouldnât use the chat client if it didnât live up to their standards of privacy (as detailed in their privacy policy).
There is a definite guarantee that Blizzard does not outsource their support system. Plenty of players have come to these forums claiming that they can do better than some people they interact with, and every time itâs been made very clear that such prospectives would be required to move to an in-house facility in Texas or California.
I know of no security concerns with Live Chat, and yes - ALL our CS is done by one of our in-house offices, although we do have offices around the globe.
Now, since that goes through your computer, I suppose that could be a security concern if you had something on your end, but I agree, most likely a coincidence. I get demon-dialed all the time at home.
It was someone in America then⊠Either in Texas or California. They donât outsource and the tools for live chat are not accessible outside the office. They arenât even allowed to work from home. As their privacy policies state they do not share any information with other companies. You getting a call was a coincidence. Take the fear mongering conspiracy theories elsewhere.
I donât believe thatâs entirely true anymore. Itâs possible that Blizzard may have directed ANZ players to an office thatâs more in line with their time zones than having to force them to stay up or wake up at ungodly hours for support.
Itâs all still Blizzard, though. No third party companies.