I want Right-Click Report.
I want to only have to click a couple times to report and ignore a spammer (whether that’s a bot / gold-seller or an immature player saying the same thing over and over just to be a nuisance).
I want to only have to click a couple times to report blatantly hateful filth, with all the details (realm, channel, time, character involved) marked for easy GM review.
I want the character I report to be immediately ignored - and have that be account-wide.
(Bear in mind that even if Blizzard removed Right-Click Report, I would and will still report those things that violate Blizzard’s chat rules. Yes, it will take me more time and work, but I did it in vanilla all the way up until I quit.)
I distinguish that from Squelch, which is what most of the loud complaints relate to. That is not the same thing as Right-Click Report. It only occurs when some (not stated to players) number of unique in-game characters Right-Click Report something. Squelch is the automatic mute/silence.
I don’t really argue for or against that. It has flaws when it is abused, but it is also highly effective when it is used appropriately. Consider how the gold-spammer type stuff had to move into things like guild event calendars and dungeon group finder – that’s heavily based on getting shut down fast in chat.
Many of the whining threads on the forums about being Squelched actually turn out to have been blatant violations and fully deserved. The streamer who tells his fanbois to report him, that’s the streamer abusing the system to try to make a point. The number of people saying they were unreasonably squelched without extenuating circumstances is relatively small.
Now, I do think Blizzard needs to improve their review system. Perhaps eliminate the automatic squelch, but have a moderator whose job is to almost immediately review an account that receives more than the number of reports. Actual severe violations would then be actioned promptly. Also set up a system to track false reports, possibly a hidden karma system on accounts that do a false report that makes them not count toward the number it requires.
That last bit is why, in another thread, I said that I support keeping the Squelch for now, but expect the system to continue to be refined in Retail and to see those same refinements in Classic. The BlizzCon Q&A that focused more specifically on things like the reporting system and how to try to build a good Blizzard gaming community even admitted it is a long process finding ways to make it all work.