You’re right, they’re going to try to force you to the undelete function on the character select screen but pick “Contact Us” anyways when you select Character Undelete.
ok thank you I was real sad when I paid a lot of money and my characters had vanished I do have free name changes on every realm I ever played on Whats that about?
Greetings, Have you tried logging into the server that your old characters were on?
I was gone from the game for a number of years and when i came back the realms list showed no characters on any server, but i knew i used to have characters on Demon Soul as well as Agamemnon. i had to connect to those servers before my characters would show up. Shock #2 was seeing characters that were maxed when i left were all 30-ish now.
perhaps / hopefully this is the same issue for you.
It gets put in the appropriate queue as soon as the human looking over it notices that it isn’t a billing issue and then it goes to the back of that queue.