Ouch. The way instance tech works, it can put in you in another data center when the group is formed and you are ported. This is also why sometimes you get crazy lag that is dungeon only. So that char is going to be stuck there until the issue is resolved 
(Or so I think).
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So we get reimbursed right? A free day? My m+ chest that I was going to do. My M+ 11 key? These are things I was going to do today, but considering the circumstances I donāt think Iāll be able to.
And before you say āshould have done it earlier in the weekā, the week isnāt up yet, reset is tomorrow and Iām supposed to have until today.
Itās not Blizzardās āissueā. Itās a routing issue. Thatās in the internet between you and Blizzard. Blizzard canāt fix it as itās not their issue.
They have. Itās in the thread in Technical Support that is posted in this thread.
Cite your source. Iāll add it to the hundreds of other reasons player give on āwhy subscriber numbers are plummetingā.
Someone posting the correct information doesnāt make them a shill, anymore than someone posting snarky comments like this is original.
If it were an issue with Blizzard, everyone would be having the issue. They arenāt. Iām not. I see a lot of players in the game. They arenāt. The most logical answer then is routing.
In other words, you donāt know.
Your instance server is not necessarily in the same data center as your home server. You can have your home server being in Chicago and join an instance in the Los Angeles or Australian data centers.
You would need to ask in General Discussion or through the Devās Twitter account. Customer Support would not have an answer to that until the Devs decide, and that decision wonāt be made until the issue is resolved.
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I would not say something like that to you. You had no reason to think you would be unable to connect most of the day today. I would be frustrated too and poking at frustrated people never solves anything.
In the past they have done that when it was Blizzardās fault and they were down 24 hours or more. That has not happened in long time though because most stuff gets fixed faster than that. I donāt know what the current policy is.
They will make a determination about it once the issue is resolved and the impact has been fully evaluated. They have never made a call about possible compensation during the active issue.
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Small correction, Windows was released first. They were developed at the same time though.
No no noā¦ Their customer service has gone down the drains. Back before I had quit (MoP) if you had an issue you could get to a person rather quickly. Now they want you to do this long loop of things to get a person to even respond to you, and half the issues arenāt even the issues you are dealing withā¦ Itās become a ānot a problemā way of things.
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Ah, well a lot of people like to do the opposite, that was so I didnāt need to reply if someone used that ālogicā.
Xerox was before both of them as far as GUI operating systems are concerned.
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True, both companies stole the idea from them actually. Xerox felt it was a worthless technology. lol
The phone system was set up for Account Access, Billing, and Tech Support. Game Master tickets were set up for in-game issues as well as account action appeals. The forums and in-game submission box were set up for Bug Reports and Suggestions.
Unfortunately people would not use the proper channels. They flooded the call center to the point where if you got in at all, it was a 2 hour queue to talk to someoneā¦someone who could not help you if you called for something that was not Account, Billing, or Tech related. It made the whole system unusable.
They had to find a way to direct people to the proper channels which is what we have now. If you have a Billing, Account, or Tech issue Phone Callback and Live Chat are both options.
For Bugs, Suggestions, appeals, in-game issues, etc - use the text ticket.
If you ever need help navigating the system or getting advice on what options to use, stop by the Customer Support Forum. People will be happy to help you as long as you share the nature of the issue.
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As noted from a Blueā¦
https://us.forums.blizzard.com/en/wow/t/8-19-stuck-at-logging-in-to-game-server/258618/1622
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It is. The updated thread in Technical Support have gives that information.
While I can understand that this issue was quite frustrating, this is not the proper forum for this type of discussion, and itās devolved entirely into fighting/name calling, which is not appropriate.
We did what we could to fix it, and things are improved. If you want more information on what was going on, check the blue posts on this thread.
Iām locking this thread to prevent it from getting more out of hand.
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