My take on this is that I wouldn’t mind if they just took a year to get a bunch of customizations put in along with heritage armors and a few other things they’ve been wanting to do but couldn’t. But…then the game would fall by the wayside without the e-sports stuff (read m+ and raids and arena PvP). To be fair, I don’t DO those last three things, which is why it wouldn’t bother me much. But that’s a lot of money for the company, and if you’re chasing after money, …that’s kind of what happens.
That sort of thing certainly doesn’t make -me- happy, but I imagine investors and such might feel a lot differently. And people that enjoy those aspects of the game, if they were told, “We’re doing nothing this patch except for adding customizations and new things in the world, like different kinds of drinking glasses, chairs, horde items that aren’t all spikes, and quests for heritage armors!”–would be screaming about how there’s “nothing to do!” anymore and how if this trend continues they’re going to en-masse quit.
Do I wish they’d do the latter and deal with the complainers for six to eight months? Sure. Do I think that’s feasible? No.
I loved the idea above that they hire on contractors to do some of this work that we want while they continue to work on “the big new thing,” but they’re still making money by stringing those things out over several patches, as many of us who want those things continue to play and pay monthly fees (or buy tokens, etc.)
Really, though, it would be a lot easier to know what is and isn’t feasible if they’d release numbers for paid subscription accounts that are active (not counting accounts paid for with gold, etc.) and also the number of average monthly purchases of WoW tokens (over a given year or six months, or something like that). Without those numbers, it’s really hard to know the kind of money they’ve got to work with when it comes to game development. That’s not to say they couldn’t take out a loan or something, but that gets into the territory of risky business ventures, and I’m not sure, as likely a lot of creditors probably aren’t sure, if that’s worth the investment. To be fair, I think the company could manage it; I’m just not sure it would be worth it.
tl’dr I’d like a whole patch of nothing but customizations, but the people who actually do e-sports stuff (M+, raiding, arena and rated PvP) would be crying on these forums for years to come and probably quit the game.