No, sorry - I mean that he has been playing for that long without ever encountering any negative action on the account.
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If he can log in, this is one forum that anyone can post in, regardless of the account being active. And if for some reason he cannot? He can create another Battle.net account/WoW for free. If he cannot log into the forums with his banned account for some reason, he would just need to make note of that in his post here and provide some identifiers (i.e. the ticket #(s) from his appeal, perhaps that his B.net log-in email is masked, something like a******@hotmail.com.
They’ve likely left for the night, as the SFAs don’t moderate the forum 24/7. But usually they do try and give assistance to at least say what the general reason was that would have been provided in the email.
Just out of curiosity - does your friend play Classic/WrathC? And if he does, does he participate in GDKPs as one who earns gold through them?
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Naw. I know he doesn’t have the time, and I doubt he’d even have the desire.
Alrighty. We’ve just recently been fairly flooded with bans and suspensions specifically due to illegal gold changing hands (knowingly or for the most part, unknowingly), so that would have been an easy red flag as to a suspect reason for him.
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99% of the time, tickets are handled by humans.
Banwaves are widespread and very involved. We have seen innocent accounts caught up in them from time to time. We’ve also seen those claiming to be innocent proven anything but.
That’s EXACTLY what the appeals process is. Real Human GM’s looking over the evidence and logs.
Did you know that even using a gaming keyboard or mouse to run macros etc run the risk of doing something that breaches the no automation rule?
Not for appeals. Never have they been an avenue for appeals. Completely different team.
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Please stop perpetuating this misinformation.
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Both of you have zero say in this. While it’s admirable to want to help your peers, you simply cannot. It’s 100% between them and Blizzard.
Every response comes from a human, with the mild exception of triaging during high ticket queues, where they respond earlier with some general self-help options.
It’s quite simple: the support system is designed to take your issue and get it in front of the right people, as fast as possible, to get you the right information.
Many issues are considered game hints, so they receive a response of “here’s where to find your answers”, because GM’s cannot give those answers. Many issues are bug reports, so they receive a response of “post in the Bug Report Forum”.
Billing issues (refunds, declined payments, character service delays, etc) can utilize Live Chat, as can tech Support issues (problems logging in, etc). Appeals do not use Live Chat, which is why the other guildie had an action overturned. They went through the proper procedure.
Great news! There already is. Have them open a ticket to appeal the actions. That is the ONLY way it can be looked at. Not having guildies “vouch” for them, not coming in here and complaining/perpetuating false information, not demanding a Live Chat, none of it.
The ONLY way is for them to file an appeal. That’s it.
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Where have I done any of this? I simply asked if there was still a direct route for a person to interact with another person directly and immediately. Not the industrialized “customer service” ticket system. And I’m not “vouching” for his character - I haven’t even mentioned who this person is nor have I used any identifying information. It’s quite clear that this can’t be dealt with here.
This where it started.
This where it was answered.
Yet here we are
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For appeals the answer has always been no, and is still no. They never wanted people to circumvent the support system to get a live person on the phone then appeal. Did people mis-use the system? Yes. They did and sometimes the GM did deal with it, even if they were not supposed to.
That is one of the reasons they removed the call in number. People were calling it for all sorts of things that the GMs staffing it were not supposed to, or could not, handle. IF you could get in the queue (not get a busy signal) wait times were up to 2 hours on hold normally. Hold that was costing people cell phone minutes as we moved into that era. It was frustrating, and often unproductive. Esp when they get to a person finally only to be told that the GM can’t help - that they don’t reset raid IDs, don’t fix bugs for individual accounts, don’t grant loot not shown in logs, don’t just do whatever the customer asks.
They went to Phone Callback if you had an issue live service was for - billing/payments, some tech support, and some account access issues. They also added Live Chat.
NEITHER were ever for appeals though. The misuse of the system had led to misinformation being out there about how to resolve account actions, which is unfortunate and frustrating for both customers and staff.
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And that’s completely fair, albeit unfortunate. Thank you for the relevant response. 
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Looks like he’s never going to learn why he was banned or for how long - he got a reply saying that they will not indulge any further communication on the matter.
Maybe they did, maybe they didn’t, you have no way of knowing. They may simply not wish to tell you. If they are concerned that they did not get the information needed, they are more than welcome to post, but you will get no information here.
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The screenshots of the whole ordeal are up in Discord for all to see. And I will encourage him to post.
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It’d be best not to; the CS forums has no means to handle appeals, and posting such isn’t helpful for all folks taking part of this.
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Please do. If he can create a thread (which I would advise, over posting in this one, just to keep it cleaner for the SFA to understand that it is the player themself and not the third party), they should be able to say what the general reasoning for the sanction is.
At the very least, tell him to keep appealing for now. You are allowed to appeal and keep appealing until they get the warning that absolutely no more appeals will be accepted.
Another thing he can try in the meantime? He can submit a ticket separate from his appeals. Templates are often used without identifiers, which sucks especially in cases like these when there is an unintentional hiccup with him not receiving the notification email.
He can submit the ticket here: https://us.battle.net/support/en/help/contact/322/ticket
He needs to make sure to state very clearly that this is NOT about his appealing the sanction, but rather he did not receive the email notification and doesn’t even know the general reason for the ban. This is a general account question ticket - separate from the ones that go to the appeals team.
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He hit that wall almost immediately. Is that typical?
Typical? No. But if there’s a history being taken into consideration as well as overwhelming evidence, it’s always possible.
There is no history, at the very least. And we still have no idea what the offence was.
I do recall with some sanctions last year when the ticket queue was at almost a two-week turnaround, there being some folks coming here saying that they received that warning on the first appeal. But generally speaking, it takes a few appeals before that warning is given. If he got it on the first appeal? I do recall the SFAs saying to try and submit another one just because of it being abnormal to get it immediately like that.
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