I received gold from someone I did not know and escalated this to Customer Support. They did not give me an official action on what to do, but rather, what the agent would do personally.
I just received an e-mail saying Blizzard suspended my account.
Are you guys serious?
Hoping you can rectify this.
Nothing can be done here as there are no GMs on this forum. You will have to appeal. There are instructions in the e-mail you were sent in regards to the suspension.
Mind you, an appeal is not a place for you to plead your case, only for a fresh set of eyes to look at the data.
Instructions in the email state that it cannot be appealed.
I re-opened my original ticket. If this doesn’t get resolved appropriately (and the GM I dealt with does not give me confidence that it will be), this is what I would view as a subscription-breaker.
I’d wager there’s no official stance on this matter; I’ve seen this question only once before, here.
Best wishes.
Has your account actually been suspended?
Generally, account action can be appealed until such point as Blizzard says no more appeals. Point of note, an appeal simply gets another set of eyes to go over the log evidence and is not a way of pleading your case.
Threatening to quit WoW won’t sway anything either.
Yes, it was suspended. This is the e-mail I got (and my battlenet launcher has a suspended message on it):
“Threatening to quit WoW won’t sway anything either.”
No, but I am entitled to express how poorly Customer Service has already handled and if it isn’t resolved appropriately, well, it is what it is.
That the e-mail says no appeals will be heard is odd, as pretty much any kind of sanction allows you the right to appeal.
Especially since you tried to remedy the issue before the sanction came down, I would still submit a ticket to see what they say. Link the number to the one above to lay the groundwork, and explain from there. Leave out the threats and hyperbole, they don’t get you anywhere and just muddies things.
Unless it’s for something completely unrelated to what the OP is stating - as it does sound somewhat like convenient excuse. I’d wager that there is a lot more to this than what we have been told, but that’s between the OP and Blizzard.
This is neither the time nor place for comments like this. OP is seeking help, and this is CS, not general. We look for constructive comments here.
If you feel someone buying gold would act like this, that’s great. It has no bearing whatsoever on OP or their situation, so there’s no need to share that kind of “insight” here. Let the process work itself out without the jabs.
Yeah, apparently they would even make a thread asking the community what they would do if a stranger mailed them gold:
Apparently, I played a very long deep game here. 
Completely fair. I would still risk filing a ticket if it were me, just in case. That they’re told no appeals before an appeal was even filed throws me off.
I left it in my mailbox for a couple of days and put the sender on my friends list but he never came on. Since it was my AH toon, I wasn’t going to let it hold my mailbox hostage as I have auction items to process and I like to use “open all” so I eventually collected the gold.
And then the suspension came down.
My issue with this whole scenario is that the Blizzard representative did not give any official action that I should take. Rather, he said what he would personally would do since it would “look bad” if I took it.
I mean, come on guy…
BTW, from the first message, you can see that I re-opened my original ticket.
The reason I posted this thread here is that in the past, I know the crew that moderates this forum gets things done.
Nothing will come from posting in the CS forum. If you’re still able to appeal it, then it’s best to do such. Nothing will come from posting in here as the blues don’t handle appeals or speak on the matter as it isn’t their job to do such.
um, the OP needs to submit an appeal. Until Blizzard says no more appeals will be heard and tickets on the matter will be ignored, keep submitting.
As for voicing opinions, the CS forums is not the place for that. Post on General Discussion if you want to make noise.
Every time an appeal is requested, A new GM looks at the data collected and makes sure nothing is/was amiss.
Guys i think were done here all this bickering isnt doing any good and the OP knows what to do.
I agree. I do like that the gms cover each other’s bases though. I didn’t know that. I really do hope the OP is able to get some help with this though. Best of luck to you!
