I am sorry to hear that, Betaplox. Unfortunately, I don’t know if there is much we can do there, as the responses you have received indicated.
We don’t currently have any known issues with the Race or Faction Change system, but if you believe the system is bugged I’d recommend submitting a bug report so our QA team can look into it.
As this thread seems to have gone off a little bit I’m going to lock it up.