hi, so my husband ordered the expansion for me, but i put it on the wrong account. it was supposed to be on WoW2. so i clearly stated in my message to the GM to refund account WoW1 and that i was gonna order the game for Account Wow2. , and i went for coffee this morning and when i came back and my druid was locked in Account Wow2 , i cannot play my druid at all, because i used a boost on him, and i log out and check and they apparently refunded the wrong account!
I do apologize for the inconvenience.
I suspect this happened because a gift would need to be refunded on the account that actually did the purchase.
If you can reopen that ticket I’d do so. If not, reopen another. Now, we probably can’t undo a refund but at least the account will be noted. If you have your husband check on his account that should still be able to be refunded.
4 Likes
my husband had to submit the appeal because it wouldnt let him get a refund through the self service last night. even though he submitted it right away after we realized my mistake
I’m going to go out on a limb and assume this was your husband?
Tickets are answered in the order that they are received. And I’ve got a feeling the system is pretty loaded right now with things like this and other refunds for X reason. You guys just have to wait on the ticket responses. Everything should be happening through your husband’s account since he made the purchase. You don’t need to submit anything, that only gets things a little more confused.
2 Likes
yes that is my husband. also we submitted on both because we werent sure. my husband bought the game for a friend about a year ago, and that friend claimed the key but never logged in at all for months. when the friend finnally did login, he lvl’d to 70 in a 2 days then quit again.
my husband tried to get a refund, and the GM basically told him that his friend who he bought it for had to make the refund the request. not my husband. we have a record of that GM’s response saved just in case.
its pretty dumb that i cant call and talk to a blizzard rep over the phone, or chat via web chat about this issue. both are unavailable, and this is completely stressing me out.
What was supposed to be 3 purchases for $120 each(my 2 accounts, and my wifes) is turning into a $500 game of Russian roulette, dont know which account they’ll refund next, cause now, i’ve made 4 purchases and im going to have to make a 5th purchase for the game, because they refunded the wrong purchase for my wife. hopefully the next GM actually reads my message in my web ticket. and refunds the correct account.
You have not been able to call in for a number of years, although before covid they did have a callback system, this has not been open recently.
They do also have webchat, but avaliability can be a bit limited and often fills up when open. If it is open it would show.
Ideally once the refund processes, I believe which was the reason a refund was suggested in the other ticket, you can then repurchase and hopefully make sure to chose the correct license.
4 Likes