I don’t understand why people are still posting to this particular thread when they should be posting over in the Bug Report. If you’re just replying and not actually reading through this thread? Posting here in Customer Support is just kind of posting in an echo chamber. There are no GMs, Devs or QAs here. Our SFA Blues are here kind of as an info desk. The people who need to see these posts are not seeing them. You need to be posting over in this thread:
You likely will not get a Blue response, but proper staff are then able to see the data along with the tickets people are submitting so that they can hopefully get this figured out for all of you - since they will not as this particular forum is for players to assist other players. There is nothing any of us can do, save for more people chiming in to say they haven’t gotten the pet and what responses they’ve received for their tickets.