Ok, so there’s a lot to unpack here. I’ve removed a lot of the unnecessary comments that were made since they don’t really contribute to the conversation in a meaningful way.
I will say that many of the comments I needed to remove were a direct result of how the post was created. This is a solid example of constructive feedback vs nonconstructive feedback. There are appropriate ways to initiate a conversation about a topic that you’re passionate about. This was not the greatest way to accomplish that. Does that excuse snark/trolling from other users? No, but there is a proverb: “you can catch more flies with honey than with vinegar” which means it’s more effective to be polite than it is to be hostile. Something to consider in future posting.
To be completely honest then, you should not post on a community forum. These forums are provided for the community to have conversations with each other. Posting here will result in members of the community contributing their thoughts. It is not against the rules for them to do so. It’s actually encouraged.
Your post was moved because you said you demanded to speak with a Game Master. Game Masters are members of the Customer Support team. This appeared to be a topic best suited for the Customer Support forum. If you had said “I demand to speak to a game developer” then the post would not have been moved because the developers are not members of the Customer Support team. No one was trying to pawn off your problem, but in fact we were trying to make sure your problem received proper attention despite your efforts to keep the problem vague.
Now lets get to the root of why you started this. I’ve updated your original post to make the topic a bit more clear.
The topic of harassment comes up often and we’ve made it a subject for one of our rotating monthly spotlights. Vrak covers the subject in great details, so I’m going to reference a lot of that here:
When faced with harassment in-game, there are a few tools at your immediate disposal to help you. This includes our ignore tool and the right-click reporting system.
No, you’re right. Ignoring is not intended to solve the problem of harassment. It’s a tool provided to give you immediate actions you can take to protect yourself in-game. It also notifies players attempting to contact you directly that you do not desire the interaction. How does that help? I provides a very clear context around the interactions and is necessary for our Ongoing Harassment policies. (see this section of the post by Vrak)
This is inaccurate. Ongoing Harassment is absolutely a supported topic to open a ticket about. It’s listed under “Report a Player” in the World of Warcraft section.
When you select Ongoing Harassment, you are prompted with a brief recommendation:
If you’re being harassed by a player after reporting and ignoring them, make sure you give us as much information as possible when submitting a ticket.
This is immediately followed by a “Contact Us” button. On the next page, you receive a brief description of what we consider Ongoing Harassment -
Ongoing Harassment
If you are continuously harassed by another player, use the Right-click > Ignore feature—or /ignore [charactername]—to prevent them from contacting you. The Right-click > Report feature is useful, but only places a temporary ignore on that player. Unless the offending player is contacting you again after you place them on a permanent ignore , we do not consider it Ongoing Harassment.
Note : PVP combat or corpse-camping is not considered harassment.
Then you can fill out a form with the details of what is going on. A Game Master will investigate the report by reviewing our in-game chat logs. This is why the use of the ignore tool is important. It allows the Game Master to see that you have attempted to restrict communications with an individual or group of individuals and that they have chosen to ignore and/or circumvent those restrictions. Doing so results in account penalties.
As Vrak mentions in the Spotlight:
Just because we issue a penalty (a warning, a silence, or a suspension) it doesn’t mean the offending character is necessarily going to stop right away. So it’s very important that you continue to restrict conversations with them and report any instance in which they have bypassed the system to contact you. This helps build cases for stronger penalties - the penalty volcano you mentioned in one of your other posts.
I’m not seeing any tickets opened by your account in the last 3 months. Perhaps you weren’t aware of the options you had at your disposal to do so. I hope that now you are, and now you’re more willing to make use of them.