The amount of cope here justifying Blizzard’s horrid customer service is…kind of sad. This attitude is why things have gotten so bad.
You can always tell the kids who who weren’t around when this company was amazing and had amazing support.
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The amount of entitlement here is horrific.
it’s not “entitlement” if we are paying customers, sweetie 
Yeah it is… That’s literally your entitlement showing sweetie.
Ban the bots?
have police show up to people who give death threats for things that happen in a f’n game.
very hard in another country. Ban the bots in-game would be way better, easier and legal.
Would be, but if other illegal activity happening in game (or any online space for that matter) just contacting the platform certainly doesn’t go far enough.
Thank you for the reply.
I always wondered if gold buying was really that big of a problem. I guess if they’re not going to permanently ban your account, it’s not that big of a risk.
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How and why is this inefficient.
You’re completely ignoring multiple points made. Why are they allowing the bots to run for months, wrecking the game and economy and losing sales on WoW tokens?
Why has Riot figured this out but Blizzard hasn’t.
I have a really hard time believing you “made” bots and have a thorough understanding of how they work.
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Ban waves prevent the botters from narrowing down how they were found out. It is much more likely that the person running the bot can track what got them noticed if banned on the spot, a ban wave leaves the cause more ambiguous.
To those saying they have seen the same bot even after reporting, you do understand that these businesses have endless accounts yeah? And have been in the game for a long time and cover themselves. We have all seen the bot farm videos of dozens of monitors running programs. Chances are that is a new bot running around. Likely same origin though.
IP bans are a joke with how many ways there are to get around them, I would guess that being international makes this much harder as well.
Expecting a GM to hit every bot all the time is foolish, they would be (as they are currently) outpaced. Could the process be better? 100% yes.
I will now take the vitriolic replies from the peanut gallery.
That’s millions of dollars of month income bs the salary of a couple interns
If you have 100,000 bots running around you don’t need to leave all of them there for three months waiting for a ban wave. If you truly need to study them before banning you don’t really expect us to believe you couldn’t learn how they operate from a much smaller sample??? Of course they could, but if they only do it every three months and make up an excuse they collect on hundreds of thousands of account subs in the meantime.
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I can somewhat corroborate this behaviour. Prior to the Anniversary server launch Grobbulus-a very low pop server-had a lot of Indonesian farmer accounts farming Lotus and various other goods non-stop to take advantage of Blizzard’s free transfers to Whitemane, where they offload the materials for gold. Presumably they would then sell the gold back to players.
After ages of asking Blizzard to shut down the free transfers to stop this kind of thing, we decided to take it upon ourselves and corpse camp them to disrupt their activities. One particular account made a character on my faction to talk to me and ended up making IRL threats. I reported it, of course (I even made a thread talking about it), but no action was taken and he continued to farm non-stop for another month or so. The only thing that changed was the Anniversary server launch, presumably due to the reduction of players on Whitemane and the lack of profitability for Classic Era gold selling.
I wasn’t harassed like the content creator in question was, but the fact that this individual was able to threaten me with visits from cartel members and no action was taken by Blizzard puts this entire thing in the realm of plausible. Blizzard’s inaction, both on the harassment front but on the whole bot front is extremely disappointing. Not only have they allowed bots, professional farmers, and cartels to take a stronger hold on their game than we’ve ever seen before, but they also seemingly take no action against the players who are buying the gold in the first place. That latter group certainly shares the blame but Blizzard is the party with the power to change things and they have not.
As long as they’re getting paid though, right?
It doesn’t help when they may get tons of false positives.
I saw this hunter doing the same thing over and never replied to pm’s!!!
That could be me. In skinning mode. Loops in good areas. And most of the time I have chat window set to combat log.
Its like a radio. Don’t like the song, change the channel lol.
and my audio? either a killer music rotation or some youtuber I can listen too and not really need to see the stream. I won’t hear the pm notice.
People are way to quick to scream bot at a regular player for sure.
I happen to know they do ban bots. One of my coworkers was banned for almost
a entire year because he was botting. Only difference is, he admits he was.
“Its comical that you pay for subpar customer service”
-Said the WoW forum poster on his Comcast internet connection using his apple phone powered by Verizon.
KEKW
Did it look like this?
https://www.reddit.com/r/classicwow/comments/hxxl8i/is_this_a_new_feature_i_got_an_official_in_game/#lightbox
This is automated and it means nothing. I got the same form mail and saw the SAME BOT in the SAME SPOT for weeks afterwards.
So Blizzard customers aren’t entitled to good (or even passable) customer service? Really?