How to you actually submit a support ticket?

[Rufflebottom-bloodhoof (Rufflebottom)]

@Charax-emerald-dream

And yet, you’re suggesting that I use an incorrect category (which asks things like Payment Type and Order Number), which is clearly not the correct category.

It’s a transfer where the cost is $0. It is actually the correct step. It gets your ticket seen by those who handle transfer issues.

Here’s a Blue post confirming it.

Multiple Characters Transferred When Free Transfer Bugged Out

We don’t exactly have a category for it, but I’d recommend submitting a ticket using Purchase Failure (I know it’s a Free Character Move, but the functionality is the same as the regular service). Let them know that you didn’t intend for your other character to be transferred. Be sure to provide the name/realm of the character. They can look into it.