Posts like this really are not helpful to moving the game forward in a positive way. I can understand why you feel like it is a PR stunt however. It’s hard to give the benefit of the doubt after so many years of people like Caydeim, Ghostcrawler, and so on offering half answers; or people like Furor who were openly hostile and bore an extreme animus to certain classes, and had a certain unsavory mentality to how they conducted business.
But we have to do so, and hope things will get better.
The thing to remember is, none of these people affect WoW now. This is a good thing. I would give this a chance to succeed and the team the benefit of the doubt. If they fail, you could lose your game. If they succeed, the game has a more positive direction. More communication has been asked for, for a long time.
So far (and folks know I have been critical of Blizzard when I see nonsense), I have seen a good faith effort on the Developers part which I hope continues. No they can’t answer you every second, but nor should they feel compelled to. They are humans too and not your house-servants.
As long as they can they get a response back in a week or two, that’s fair and as far as I’m concerned a huge improvement over the once in a while interviews. They have teams and they have to discuss things on their side too, the same as we do. Moreover, can anyone fault them a little free time to themselves also? WoW is not their only reason to exist. Many have families, spouses, or lives outside of work. Respect that.
Besides what do any of us have to lose by giving them a chance? Nothing.