I am having issues regarding characters transfers. I have had this problem for a week now but my web ticket only gets a reply every 20 hours or so and we can’t seem to resolve the issue.
How do I start live chat?
I went to this link Contact Support - Blizzard Support (battle.net) which was given to me by the customer support team over on twitter but the live chat option is greyed out. I refresh the browser every minute and it’s still greyed out. I understand that they are only open from 12pm-3pm PDT. I’ve also used 3 different browsers and I can’t access it.
High volume may require live chat to be closed, but it usually isn’t extended beyond the posted hours.
If you aren’t able to get through to live chat, you might try using the Purchase Failure option. I know it might take longer, if this is something that we can help with outside of live chat it might be the best option.
Does this actually work? Because I am having the same issue and can’t get a response for going on 24 hours now from your end. I have opened multiple tickets, even just now 1 with the purchase failure options. So still waiting on a response from your end. I have been locked out of a character for close to 24 hours now and getting very aggravated with your lack of support to the issue.
im having the same issue, i cant do anything with the group finder because I need to add the blizz authenticator. cant do that because the phone numbers old. try to update the phone number and its sending a code to the old phone number. So theres no physical way for me to update my phone number without the old one. And no matter how many times I google search “blizzard live chat” or even call the customer support number. Nothing.
There hasn’t been a phone number to call for years.
You’ll have to submit a ticket and wait for it to cycle through the system. They are answered in the order that they are received, so you’ll just need to have some patience. In the future, it is wise to update your information regularly to keep something like this from happening again.
You will have to submit your ID (and I hope your account was registered with your proper legal information). But you can submit your ticket here:
The live chat has been greyed out for going on a month, and i just need to make a payment to unlock my hearthstone account. Its literally useless. Im basically just going to stop trying and play MTG arena.