We’ve found in the past where GM skipped quests came back to because problems, taking more development time to ultimately fix. So no, skipping quests isn’t always the go-to.
I don’t see a bug report post on this character, I’d recommend being detailed in naming the quest, and what issue is holding it up.
An example
Note there’s a few players with suggestions on how to proceed. I thought I saw posts where players were able to recruit Earthen, so I should hope they worked around it.
Someone noted changing the scheme for their ROG touch device, I know also issues with certain devices were being worked on by development also.
Bugs are worked on. Hotfixes, patches and hardware upgrades are ongoing. Have patience.