High world latency big lagg when in raids

Support Technical Support
21

Yeah my ISP says “its out of their network” nothing they can do, but did expedite my issue up the chain of support. They did say if it continues to call back see what else can be done.

22

Howdy!

Just to be clear your Internet Service Provider can look into and report issues to their peering partners. The good news is that we are also looking into this issue since it’s impacting multiple users in Texas that use that node. I don’t have an update other than our network team is in contact with them but it doesn’t hurt to push the ISP as well.

Thank you!

3 Likes
23

I’ve tried that with Grande Communications, but they just say it’s out of their network. I’ve been trying to get to a higher level tech who might actually understand the issue.

1 Like
24

Also having the same issues, cableone, saying it’s outside their network but not offering any relevant solutions.

2 Likes
25

Same. CableOne here.

1 Like
26

Thanks for looking into it.

27

3rd day of lag for me. Okay during the day, but too slow to raid in the evenings. My ISP in Nextlink, Hudson Oaks, Texas. I installed a VPN today. It does not help this problem…lag and not being able to submit a ticket or contact Support with battle.net

1 Like
28

make sure when you set up a VPN choose a VPN server that out of Texas

1 Like
29

I am having the same problems with Cable One in Mississippi.

2 Likes
30

I also have nextlink, out of stephenville tx. HAving the same issues, at like 14k ms tonight, but only on WoW…

2 Likes
31

TRACEROUTE:
traceroute to , 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.268 ms 0.257 ms 0.259 ms
2 * * *
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06/12/2018 04:23:35 UTC

MTR:
Start: Thu Dec 6 04:23:35 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

06/12/2018 04:23:35 UTC

Can someone please help me

32

My ISP is CableOne as well. I live in MS. Had latency issues all day today. Got to raid to do mythic ghuun and had 10k MS. Downloaded a vpn and boom, 100 ms the rest of the night.

1 Like
33

My ISP is Pavlov through Century Link. I live in Colorado and have been having this issue since last Tuesday (11/27) HELP!

34

My isp is saying it is a blizzard issue and there is nothing they can do, what do i tell them ?

35

Thank you for this. I live in Idaho, but My ISP is out of Texas (Rise Broadband) and I’ve been having similarly described issues as everyone else here. I’m going to keep this topic bookmarked and await updates.

36

This is me! Except you’re not me! ::waves to fellow Idahoan:: I’m glad to know that I’m not alone, I’ve tried everything to fix the lag on my end.

Hopefully Blizzard will get their issues in Texas sorted quickly–I’m pretty sure I saw Tech Support posting that they’re aware of the issue in TX and are working to fix it.

37

it is your end… worked fine last night! Tonight my KJ toons are not playable

38

Grande Communications still doesn’t seem to be interested in escalating this. I’ve tried multiple times to get to a tier 3 tech or so. Still having issues tonight and here’s a latest winmtr just to keep things updated I suppose.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 220 220 0 0 1 0
No response from host 100 45 0 0 0 0 0
ae2-189.aggr08.odestx.grandecom.net 0 220 220 7 11 26 11
xe-8-0-2.0.core01.gf01.dllstx.grandecom.net 0 220 220 15 19 49 19
eqix-da1.blizzard.com 0 220 220 14 18 45 17
ae1-br01-eqda6.as57976.net 0 220 220 34 39 86 36
et-0-0-4-br01-eqch2.as57976.net 0 214 214 36 100 3080 43
be1-pe02-eqch2.as57976.net 7 174 162 34 36 46 35
chi-eqch2-ia-bons-04.as57976.net 0 220 220 34 37 44 35
24.105.62.153 0 220 220 35 39 46 41
39

I have been having the same problem almost a week. High world ms but only during raid combat. It is making raiding impossoble. My isp, Cincinnati bell said it is not on their end and wont help further. In a different post, Blizz said they need data to request an investigation from Level 3. How do I help provide that data? The roster boss is hitting my raid and losing the only stable tank won’t help.
So far I have tried:
Resetting modem,
Ruling out all PC hardware issues
Getting a new modem
Swapping to new ethernet cables
Deleting addons
Uninstalling and reinstating the whole game on a different HD
Running with 0 addons
Calling my ISP who wont help

Can someone please help?

40

Read the stickies about connection issues, and run and post a winMTR. Those diagnostic steps are the first steps towards identifying the issue and then getting it into the hands of someone who can resolve it.