I have been a loyal paying customer since 2009, and as much as i love the game, i think it is time i call it a day. Not because I’m stuck with RL issues but the fact is, this game cant handle the heavy load of intake anymore
Every thursday until sunday of the week I have been experiencing heavy lag during raid hours. And as a loyal customer, I am dissapointed Blizzard still have the audacity to hint its on our side.
I have 3 days left on my sub and i dont think its fair that i am paying this much amount just to continue a cycle of logging and relogging. Dont get me wrong, i am probably only a single customer who’s not resubbing in comparison to the other few millions who still do. But you as a company and a developer, is a huge embarassment.
Can you run a winmtr for 10-15 minutes and post it. https://us.battle.net/support/en/article/27780 It will let us take a look at your internet connection. It would be best if you are running it while you’re also experiencing lag in-game. You can play while it is running. Just start/stop it as needed so you keep the duration about 10 minutes or so, then post.
It’s TOTALLY on Blizz’s end! I have a 300mb broadband connection and without touching anything at all, the game can go from near-instant loading down to taking several seconds to showing an action after clicking on it. Happens most often in the evening to late hours.
With all the money Blizz makes on this game, you’d think they’d have better/more servers to handle such a massive community… But NOOOOOO!!!
Been experiencing this a lot myself, playing with Kaelthegreat every day. Yesterday I had no problems whatsoever doing anything, but today I have to use quest items at least twice before my character will pick them up. He tried to fly me to a flight master, but I was not able to mount up. No errors at all, just a click and nothing happens. There is a lengthy wait between when I go to use a skill and when it finally goes off - if it even goes off at all.
I have a 1.5mb DSL connection, which granted is not very fast - but this issue has been happening a lot lately. When I can navigate the internet just fine, but WoW gets 2000+ latency spikes both for home and world, the problem cannot be my internet since it’s working just fine outside the game. The game is wholly unplayable like this. And the other day I was able to run my 2 subbed accounts at the same time, with no lag and no loading problems.
This has the looks of some sort of network congestion along the path to Blizzard’s servers. It would be best to run the WinMTR test that Yindar linked while the latency is occuring. Paste the results on the forum here.
*You may need to alter or remove any URL addresses to paste on forum. You could also place the test results in a code block:
Open chat box - paste test then right click - “select all”. Should highlight everything. Then press the preformatted text button along top of chat box. Looks like this </>.
While these connection complaints are common on the forum here be mindful that 10s of thousands are playing without issue. When Blizzard servers have a problem this forum is on fire.
Your numbers look pretty consistent… On line 8 (beyond my ISP) of my results, the packet loss is like 15%, not 1 or 2… So it looks like something’s going on between us and Blizz, but I still got that latency spike on what appears to be on Blizz’s receiving end (line 13 of 16).
You have huge latency spikes on the first isp hop on both reports-2937ms on the first and 3072 ms on the second. Those are 3 second latency spikes, and they persist. You’d want to troubleshoot with your isp.
It’s not my ISP. As I said above, it was working just fine yesterday, and aside from WoW has been today too. Plus my guildmate above also has the same issue and he lives multiple states away and has a completely different ISP than I do (his ISP isn’t even available here).
I’m responding to what your test showed. That’s all I’m responding to. Network conditions can and do change. If you don’t want to listen, fine, but then don’t come asking for help.
And I explained how your suggestion isn’t applicable. If you’re going to get snotty and pass false insinuations insisting that I’m not looking for help, then please don’t help. I’d rather receive the help I need from someone who shows an active interest in helping and not spouting off things like that.
Your WinMTR looks mostly normal. That spike you see is a big backbone switch that is throwing wonky test results. Likely disregarding the ping packets which are different than normal packets. Perhaps security protocols or simply to busy.
There is a latency jump on a handoff from Comcast - 20ms to 77ms - hard to say what that is all about may be just a distance thing. Was that WinMTR ran while you were seeing the in game latency. What kind of latency do you see in game - give me some numbers.
This could be something else. Have you tried a full UI reset. If not let’s try that as a test.
As I mentioned this is a test. If it doesn’t help simply remove the OLD from your original folders then delete the new folders the game installed. This will return your original settings
Zungar is correct - you have an obvious issue right at the home network or the first ISP hop outside your residence. Describe how you connect. Wired or Wireless - is it a Router then a Modem device or a combination Router/Modem? Are there any switches or splitters - other hardware like VoIP devices?
I’m not so sure of that, given the rest of my internet is working as expected. WoW is the only place I am encountering these difficulties, and Kaelthegreat is having the same overall issue. That’s the biggest thing Zungar overlooked - 2 people, in different states, with different ISPs, encountering the same issue. He has a faster connection than I do, though as I said yesterday everything was fine. I was even logged into 2 accounts at the same time without issue.
Ethernet cable to a combination Router and Modem, provided by my ISP.
No - I don’t even have a landline telephone. And the router/modem is connected directly into the phone jack. Signal comes in there, to the router/modem via its cable (was provided by ISP), then via Ethernet from there to my PC.
Given that my connection is working fine outside of WoW, I have no reason to believe it’s anything with my connection. However, I do think you may be right when you said
If you look at Kaelthegreat’s WinMTR, he has no jump until it’s about halfway to Blizzard. If you look at my first one, aside from a hiccup at the start (which really doesn’t seem to be affecting anything), the numbers run constant until the last 3 or so hops. Oddly, the second of mine looks better because I’m geographically closer to that server (I live in IL). I generally have never had issues with playing on a West Coast server - which both Suramar and Draka are. It does make sense, though, that my numbers aren’t as bad to the Central server.
I’ve been looking at WinMTR tests on the forum here for at least a dozen years. I was the first one to use the tool on this forum. I see an issue at or near your home network. If it isn’t the home network it may be the first ISP hop.
I explained that wonky reading mid way through the OPs WinMTR. It is a common thing we see on WinMTRs.
Speed has nothing to do with latency. Kaelthegreat could be your neighbor with 300mb down and on a properly functioning connection your latency to Wow would be the same even though you only have 1.5mb down.
Have you tried a power cycle of the router/modem. If not give that a try - unplug power from wall socket for 5 mins - plug back in then let it sort itself out. Run another WinMTR afterwards. You might also try a reset of the device - should be a small button somewhere. You may need to press it with a pin or pen tip. Hold that button down for 30 seconds. (Router will need power to do this.)
After more of this BS from you, I’m done. You don’t care to read what’s going on, you’re misplacing blame, you’re attacking me because you don’t like what I have to stay about what’s going on. I’ll submit a ticket and get help from someone who actually cares to help instead of someone who is trolling and out to cause problems. Post flagged for trolling,l I’m done. Have a great day.