Common Technical Issues and Solutions

I have a high-speed connection and my speed test looks fine, so why is my latency so high?

Connection speed tests measure bandwidth, which is different from latency.

  • Bandwidth is how much data can possibly be downloaded and uploaded every second.
  • Latency is how quickly you receive information from a specific location.

Latency can be different even between different games of the same company. More information on why this is can be found here. When you have high latency to a specific service, you still could possibly receive as much data as advertised, but there’s something delaying the flow of that information. When we investigate high latency, we run tests to find out why you are getting your information slowly from our specific servers.

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