Heads up! Something went wrong. Select another payment method or try again later

Support Customer Support
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Hi, this is a continuation from> Zounds! An internal error occurred. Try again a bit later. If you see this message repeatedly
I asked my wife to give me her Credit Card in order to buy the token, and now I’m not allowed to register ANY PAYMENT METHOD… whats happening Blizz, don’t wanna get my money? this is really ODD

As soon as i try to register BILLING INFORMATION, not even at credit card info part, I get a message like the on in tittle… “Heads up! Something went wrong. Select another payment method or try again later.”

Help anyone?

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Have you tried a different browser or network? Sounds like it could be bad cached data or something’s blocked.

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Already clear cache, i did try from my tablet and got exact same thingy

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Was your tablet on cell data? I’ve had this error before, and it turned out to be a browser issue - I tried on Firefox and IE, but only Chrome worked.

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If a different browser/device - or cache clearing doesn’t help, I’d reach out to Billing for further assistance.

https://us.battle.net/support/en/help/product/services/316/322/channels

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I try first from my pc, chrome, no luck… then i did it with my phone, wifi, no luck… really bad luck for me this weekend i guess…

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Might need to try phone on cellular network rather than wifi. I’ve run into this a couple of times and that’s fixed it for me.

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When this does get resolved, please return and let us know what worked for you.

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Had this same issue but I went in and updated my actual address on my card because it still had a previous address listed in my account for that payment method. until i changed that it wouldn’t let me re-sub. I had to enter the information in my account again with the correct address then make it it my primary and delete the old one. not very user friendly but it worked.

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Hi guys, ok, 2 things here…

The first one, and something that WOW should be taking care of, my bank temporarily blocked my CC because it looked like was been made from FRANCE… and they didn’t have any information from me that I was traveling, looks like that WOW site, for some transactions, might have a french IP… :woman_facepalming:

The second one, my billing address is NOT the same as my actual address, I DO NOT live in the USA, and, since my account has my real address and i can’t change my country of residence, there are always problems with this, pretty much because I use American CC to pay for Internet transactions.

So far, I managed to fix everything and registered the CC, I’m looking to buy the token tonight, I’ll keep you guys informed

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For your first suggestion, is recommend posting in the General forums. CS doesn’t have control over where the billing gets processed from (nor your bank blocking it).

As for your address, here’s a support article that should help you:

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I had this problem trying to login from my phone and Chrome browser. I tried all of the fixes… Deleting payment methods, deleting cookies/cache, etc. None of it helped. Finally, I downloaded Firefox web browser and tried from there. It worked! I could add payment and subscribe from Firefox browser.

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ive been trying to buy the blizcon ticket and tried 3 browsers 2 computers 1 iphone and an ipad and still can’t get it to load and getting
" Heads up!
Something went wrong. Select another payment method or try again later."

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Have you tried on your phone’s data instead of wi-fi? A secondary home network?

Cleared your browser caches, temporarily disabled your firewall and/or antivirus software?

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Try this link to get in touch with billing for your Failed Purchase.
https://us.battle.net/support/en/help/contact/167/ticket
I’d recommend Call Back which is only open from 7:00am to 10:00am California Time. If you can’t be available during those hours, Live Chat is also an option; it is available from 10:00am to 7:30pm California Time.