If Customer Service can’t get involved it is because nothing has been done in game to verify or support a claim of scam. You might as well demand a GM ban someone on your server because they got really huffy with you on Discord one night.
However, unlike the hypothetical rude conversation over Discord, you don’t have ANY EVIDENCE OTHER THAN THE AH ITSELF so there is no scam, there is no moral failing, and you’re just mad.
Prove it.
You’ve been lying this whole time, no one cares about your made-up stories.