Could you please stop responding to the trolls who are only here to pour more oil into the fire? That would be great.
7 Likes
Someone already posted this: Please ignore trolls.
Like Vacancy just wrote, this thread is not just about the data loss, but the loss of trust too. Why pay a company that chooses to screw you and wonât restore data from a backup? If you honestly believe they donât have a backup - why pay a company as sloppy as that? They can restore characters deleted years ago, and yet they canât take the time to write a script to sort through guild banks from a backup?
11 Likes
Thank you, I needed the reminder.
They said what the issue was, that the cause was identified, that they were sending out the items able to be recovery, and that other items are not able to be restored.
2 Likes
youâre wasting your breath. a lot of people are convinced thereâs a secret backup file and if enough people just get mad, blizzard will say âokay, fine, you wore us downâ and restore it.
2 Likes
From the ticket response someone received, it said within a few weeks.
No one can assure anyone of anything.
To me, when they said:
That means, âsome of yâall are just screwed.â Like me and my guild.
Eh? Theyâve always stickied this type of thing on the General Forum and this is official communication.
Because there is no compensation they can give. Gold? Canât inject that into the economy. Game time? Why do I care when that doesnât restore my items? And the items themselves cannot just blindly be given on word of good faith from people.
This post is the official first and last word on what happened and what they could do. There really isnât anything else to be said or done.
Itâs why most of us just moved on. It was a nail in the coffin for me. The last one was nerfing and neutering Dracthyr. So⌠sub canceled.
4 Likes
PS: since the trolls are getting of lower caliber and hide their profiles, you can still ignore them. Itâs difficult (thanks MSFT/BLIZZ), but still possible:
Littlerascal gets all the credit for the original:
In case others are not aware, here are the procedures to place someone on ignore if they have a private profile.
- Click your profile picture in the top right
- Click Preferences âIcon on the top that looks like a personâ
- Click on âPreferencesâ again in the list
- Click âUsersâ in the left hand menu (*mine was underneath, not left)
- Click the â+ AddâŚâ button
- Type in their character name in the âUsernameâ field (it should auto-populate with their profile after typing).
- Select the length of time, âForeverâ works great
- Click the âIgnoreâ button
Congratulations, you just put someone with a private profile on ignore!!!
You can also manage who is on ignore here by removing their names in the top portion of this same window
9 Likes
Sure hope they do I may not have the issue you all have but donât want you all to lose the thread if it ends up just being mud slinging.
5 Likes
Then they need to come up with some type of compensation. I have been playing faithfully NO break in services, brought people back to the game after they left and had a completely full guild bank. 17 years of game time spent.
What makes me mad is no action to try to compensate⌠just a lame blurbâŚ
I get I could go play some other game but I donât want to. I just want them to try and make this rightâŚ
7 Likes
They tried. They tried to recover the data, and recovered what they were able to. Beyond that, they just donât have the data or they would just restore what went missing.
1 Like
Problem is who do they and at what extent do they compensate players. I may or may not have lost items. If I did, I donât know, because it was just pixels worth something to someone else if I sold it. I might be wrong, but Blizzard pretty much said that guild / players affected will probably not get everything they lost back.
Theyâve been very hush hush on their plan of action other than that. It took them a while to even acknowledge and wonât be transparent enough to make players understand the issue in a language players can fully understand. So unfortunately, if someone lost something and it hasnât been returned by now, hope for Christmas?
Otherwise as a customer you have the right to show Blizzard what you think of the Great Bank Heist of 2024. Unsubscribe, fill out the reason why and this will tell them more about the effects this had, and maybe just maybe they might compensate better if at all.
Side note, just because the value of lost items might be worth millions of gold, it is subject to the market value of which Blizzard has no control over. Yesterday it might have been millions, tomorrow it might be billions, but today its worth nothing as itâs all gone.
1 Like
What has me particularly concerned now is their (presumably) planned rework of personal banks; converting to tabs instead of bag slots.
I have a serious concern that they will mess that up somehow too.
12 Likes
This is quite a conundrum for Blizzard. There is no winner here. We are all losers. I wholeheartedly believe that Blizzard has done everything in their power to fix this. Unfortunately, they canât. Not that I agree with this scenario but compensating players based solely on their word is not going to happen. I am assuming there is no record of the files deleted or we would have our stuff. Blizzard is not going to look at the big pink elephant in the room. They will stay quiet as a church mouse, lick their wounds, and move on. They are hoping over time the temp will drop and all will be forgotten.
2 Likes
Yep. Same here.
Also: I donât want tabs. I want my bags the way they are. The entire concept is horrible to me.
Leave my freakinâ bank alone!
7 Likes
Good lord that sounds like a nightmare, guaranteed to be a 
storm of bugs/glitches if TWWâs various âreworkâ changes are any indication
âŚand judging by their track record (for example: how this bug was handled), we can safely assume that players wonât be made whole when (not if) some players inevitably experience bugs/glitches with the new ârevampedâ personal banks and loss stuff/lose items to buggy data loss
7 Likes
You know, English is not my first language but the blue post clearly states that they do recover stuff for most guilds and that a few may not receive all items back.
The truth however is, that not even 1% of the guilds got all the stuff back, but 99% didn´t get a single item returned. In my case, I received some cloth, that I can farm in 10 seconds at OutlandâŚ
I have no idea if our CM just worded things poorly, if someone worded it for her or if my understanding of this language just suxx, but ya I feel mistreated and insulted by their response to this problem of ours.
They also don´t seem to even think about a compensation, some players may have lost millions of gold worth in items and we all know how valuable gold can be. Some may be paying their subs or expansion packs with it, while others were maybe saving for the warbank tabs and again some others for a black market deal.
At least these folks could be compensated, for the rest of us that lost personal letters or unoptainable items, the ship has sailed I guess.
7 Likes
Or the first slot character deletions.
I will say from what I saw someone mention earlier, it is a lot harder to test these kinds of issues on ptr and beta/alpha. War Withinâs had two actual connected servers, the other two(?) were different parameters for testing different parts of the game. I donât think we could have tested everything regarding warbands and cross-realm guild banks if we tried, though I doubt the data loss issue had much to do with that from how itâs been talked about.
Imagine if they decide to say, âupdateâ or âreworkâ mount collections tab in the future
Imagine if say, someoneâs Invincible mount suddenly disappears immediately following a Tuesday maintenance/reset. Like⌠I canât even - I canât even imagine the horror of that happening considering just how hard-to-get/rare some of these mounts are 
4 Likes
If they have no way of knowing who was hurt by this then they should do something for every guild bank as a way to say they are sorry. I donât care if its gold game time or what but it should go out to every guild based on the number of tabs they have.
2 Likes
Why do you feel the need to lob immature insults at people? Cant you have a mature discussion?