Guild Bank Empty

[Kozzae-doomhammer (Kozzae)]

Guild Bank Missing Items Update

About a week after we launched patch 11.0.2 in August, we began receiving reports of an issue where some players were discovering items missing from their guild banks. As we investigated over the next couple of days, we found the culprit—a technical update that was made to support cross-realm guilds. An unexpected bug caused one of our maintenance processes to make some items disappear. Many of these items were related to professions materials from prior expansions, but it was possible for play…

[Kiyoko-ravenholdt]

There were restorations, limited in many cases as they said, but restorations. And the linked post has an apology to those effected and an explanation as to the situation.

[Ayukama-frostmourne]

@Veritable-thrall

It is unfortunate Blizzard has strayed so far from its core values as a company with concerns to quality and support

I think that is going a little extreme with this comment, don’t you think? These things could’ve happened anywhere along the entire Blizzard timeline, and the same results would’ve been expected.

Blizzard does treat every player with the same concerns of quality and respect as they have done in the past, us players seem to take a lot of advantage of not realizing that, and usually end up going bonkers towards Blizzard.

[Darthwraith-blackhand (Darthwraith)]

Its not about not having compassion its about facing reality that if it couldve been restored it wouldve been already

personlay i think this thread needs to be closed.

[Nephe-caelestrasz (Nephe)]

@Veritable-thrall

I am sorry you hold no compassion

It’s not an ideal situation for anyone affected but posting here will do NOTHING for you.

But don’t ever claim we, other players, show no compassion. If we didn’t, do you think we would spend our time helping other players on this forum as many of us have done for over a decade?

Customer support (a player help player forum) or the CS team have nothing to do with developmental decisions within the game.

@Darthwraith-blackhand

think this thread needs to be closed.

Agreed.

[Perl-anetheron (Perl)]

@Veritable-thrall

and we definitely don’t deserve to be trolled constantly by people who have nothing to contribute to the conversation.

Replying to you isn’t trolling. Not liking a reply also is not indicative of the other person not having compassion. You’re making assumptions as to the motives or feelings of others when in reality, we are letting you know that this is beyond something that can be done via CS. It was a development decision.

If you feel it requires more of a response, you’re welcome to post constructively in the General Discussion forums.

[Zenjy-nesingwary]

@Veritable-thrall

I am sorry you hold no compassion for your fellow players suffering from a horrible bug that has invalidated years worth of memories and progress

This seems to be a common thing with folks - compassion is the same as agreeing with them. I can have compassion for someone waiting at McDs for a good while, doesn’t mean I’d give them any item off the menu as a sorry. I could have compassion for someone not liking an item they got from a surprised egg gift, doesn’t mean I’d give them my toy.

We can have compassion for anyone coming to this forum, but that doesn’t mean we’d blindly agree with someone because they want to have pity tossed their way.

[Perl-anetheron (Perl)]

@Veritable-thrall

I wasn’t talking to you, or anyone else ganging up on me

See, that’s where you’re mistaken. People are replying…not “ganging up”.

The whole point of a forum, where players are encouraged to reply to other players, is to create a discussion and answers.

@Veritable-thrall

I was talking to a particular individual who consistently comes to the general discussion thread and posts non-constructive comments, spreads misinformation, and makes generally upsetting posts to rile people up

If you feel someone is doing that, report their post(s) and out them on ignore.

If it’s a regular here, it’s pretty unlikely that their posts are misinformation or non-constructive as the blue here tend to put the regulars in check with reminders and moderating posts.

That said, report and ignore if you don’t feel they’re following the rules.

But the fact that people are replying, not breaking the rules and you still use terms like trolling and misinformation, it may just be that you don’t like what they’re saying. Not that what they’re saying is incorrect.

Without knowing who it is, and I don’t need or want to know, I’m not passing judgement, just offering a different point of view.

[Varidra-shadow-council]

What apology could be given that would satisfy everyone?

How would you propose that Blizzard compensate everyone who lost items? Blizzard doesn’t know what we lost so do they take the word of the player? In that case… I lost a lot more than I really did. And I assume a lot of people had the same happen to them as well.

Explanation? They gave of us one. And I agree the whole situation is bad. But sometimes bad things happen and we have to move on. It’s not a grand conspiracy or a lack of caring. Sometimes they can’t fix what was broken. That’s just life.

[Vrakthris]

And with that eloquent reply, I think it about time this thread was closed.

Thanks, all.