We haven’t, Zyky, but it never fails that someone brings up that false rumor. Unless you mean back in 2012, which is when the layoffs for CS did happen. Not any time recently.
As for your ticket. It is currently 11 days 3 hours old. While a good deal longer than we would like, it is not yet at “over two weeks”. We do absolutely understand the frustration though, but we are “doing our jobs”, by trying to get to everyone as quickly as we can.
What you saw someone someone coming into this forum attempting to troll and derail a number of threads.
Now, with all that said, the WoW license you are asking us to remove actually looks to be a Starter Edition. We have a self-help option for you to actually remove that yourself, which as far as I know, takes very little time for the system to do. You’d only need to contact us if that did not work for you.
Have you tried it yet?