Vrakthris:
There was a hotfix that was pushed at the end of July that should prevent folks who use the Gear Update from experiencing this issue.
The overall fix for the folks who had already used it had to be a DB resolution, which was completed August 2nd.
Vrakthris:
The last update I received is that they ran the database script that was supposed to tag the folks who used the gear update and should qualify for the heritage armor as able to get the quest. We’ve had some positive results but there do still seem to be some holdouts.
All of those so far are in this thread.
I’ve made sure the team is aware that some folks are still having an issue.
If you are able to get the quest at some point to get your heritage armor, please let me know so I want provide an update the other direction.
Vrakthris:
A script has been run a few times to fix those who were impacted with this issue (i.e. the Gear Update disqualifying allied races for the heritage armor quest), for some reason it has missed a few folks here and there.
I know one was due to the person transferring between when it happened and the script running but in other situations the “fix” just wasn’t picked up on the character. Those are being looked into.
Vrakthris:
Our teams are looking into why some folks weren’t fixed with the resolution that went in already and working to find a resolution for the rest of the characters in this situation.
I don’t have any information at the moment, but I’ll pass along any updates I get.
There have been several fixes already, actually, as has been stated in this post even if you just skip from Blue post to Blue post. It hasn’t resolved all issues apparently, but a lot of folks who had posted has had this resolved.
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