To be clear, there are no auto-responses. Our staff often will use templates in many of their replies, but those aren’t automated… They are designed to allow them to provide a relevant reply without typing out virtually the same thing over and over again.
Going over your more recent issues, from what I can see you reported an issue with the consumption of a flask and it not working. While we can sympathize with the situation that isn’t something that we can help with. We cannot verify if you did or did not get the buff, so we wouldn’t be able to refund/reimburse the flask.
This would be best reported as a bug, so that our QA team can take a look and discover if there is an issue.
For clarification, the first response you received was basically to let you know that we are experiencing a high volume of tickets. The response provided some basic directions for seeking game advice, where to submit feedback/suggestions or otherwise ask the community for help while also letting you know to reopen your ticket if you still had an issue.
The second game master, very much had some custom responses for you and let you know that they’d see what they could do but ultimately could not verify the flask use and what happened.
The last, noting your frustration, provided some advice on how to provide feedback to our devs.
At no point did they say… "Oh I wish I could do this, I know it’s wrong that I can’t…sorry. ". I am sorry for what frustration this may have caused you, Lowlifescum, but the policies we have in place regarding item replacement aren’t new. We have always had a variation on them requiring specific verification before restoring an item.
For the current issue, policies for what situations we are able to help in WoW Classic are fairly strict. Which were set up when WoW Classic was introduced. I’m sorry but we are not able to assist with quest reward swaps, even in situations where you may claim that the system froze… That isn’t something we’d be able to verify, therefore we wouldn’t be able to make an exception specifically for you. Again, while the Game Master sympathized with the situation they did not say anything against the policy they follow, only what options were available.
If you have feedback on those policies or systems involved, you’ll want to submit your feedback through the submit a suggestion option located in the help menu in-game or by posting in the appropriate forum. The WoW Classic General Discussion forum for this situation.