18 support tickets in the past year, 0 resolved to satisfaction

[Jaundissimoe-proudmoore]

@Haseo-westfall

I’ve always been told that it’s something they can’t help with or given an automated response.

Blizzard’s responses aren’t automated.

@Vrakthris

To be clear, there are no auto-responses. Our staff often will use templates in many of their replies, but those aren’t automated… They are designed to allow them to provide a relevant reply without typing out virtually the same thing over and over again.

@Haseo-westfall

I picked the wrong ring from the Brood of Nozdormu quest and given a copy/paste about not being able to help.

That is in their policy, they can’t subsitute quest rewards. You’ll have to be more careful next time. It would be much easier to just swap ther reward for you, but they simply can’t because of policy.

Customer service =/= complying with all of the customer’s demans.

As a side-note, I would not recommend opening 18 tickets for the same issue. You didn’t make the distinction of whether or not those 18 ticketes were about this same “quest reward” issue, but I am hoping they were mostly seperate issues.