Title says it all. Says customer support is 24/7 on the website. But I am not sure.
GMS work 24/7 whats the issue.
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Yes they do. But ticket times can vary depending on the issue.
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which issues?
Should be all tickets.
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Some issues take priority over others. The first that comes to mind would be a Account being Compromised.
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do you know what the hierarchy is?
What do u need to open a ticket for.
Even fairly high priority things are going to take a few days if the queue is long like it is now. That includes compromise tickets, etc.
What issue do you have? Putting a ticket under the wrong category won’t make it go faster, you just get kicked to a different queue instead and go in circles instead of getting help.
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Mirasol is correct, It wouldn’t hurt to tell us the problem, we might be able to help you out some. Some things GMs aren’t able to help with. Others certainly should be in the correct category to help against making your wait time longer
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10 characters required
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I’m having flashbacks of road trips when my kids were little.
“Are we there yet?”
“Are we there yet?”
“Are we there yet?”
Asking every day doesn’t actually move the queue along any faster.
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I believe my question was
Does Blizzard open tickets on weekends.
Yes, because you are impatient to have your ticket seen
No, need to be rude and accusing. I was asking a genuine question. This isn’t very friendly.
This question was already answered in post 2.
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There are numerous outdated pages of information on battle.net. So this is why I am asking questions?
Is that another question?
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Yes, there is Game Masters during the weekend, there is also game masters late at night, there is game masters even on holidays. They tend to work hard in answering tickets from everyone, helping with as many possible issues as they could, depending on the sort of issue. But there is things that a Game Master can not help with.
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What a great answer. Thank you!