Except. That’s not their job.
Game Masters are not Developers. They cannot change game design or otherwise circumvent intended design, nor go beyond the policies that are in place to ensure everyone has a fair playing experience.
Game Masters are not able to resolve potential bugs in-game, though they are sometimes able to help with issues caused by a bug.
In Blue Text, right there. Game Masters are not the people who investigate problems. If you have something that may be a bug. You put in a bug report. It goes to QA. QA looks at the bug report, tries to reproduce it. If they can reproduce it, they then go to Dev and ask if it’s intended. If not intended, they prioritize it based on impact and toss it in the pile of bugs to be fixed. If it’s intended, it gets filed as NAB and tossed out the window and they move on to the next report. If they can’t reproduce it, it gets marked as CNR, can not reproduce, and put on a shelf until they get more reports or data that would indicate there is a significant problem and it needs to be investigated in more detail, or a critical piece of information is found that wasn’t in the original bug report.
In this case. It’s a faction specific title. Which means it not carrying over with a Faction Change is not a bug. It’s working as intended. Thus nothing to fix. Thus, OP needs to get over being a traitor to their faction, because Support is not going to circumvent the design intent of the game.