The Customer Support forum, Smokewagon? We cover that here:
https://us.forums.blizzard.com/en/wow/t/welcome-to-the-customer-support-forum/218
The forums as a whole are for players to discuss the game and aspects of it with each other. This forum in particular focuses on Customer Support issues where folks can seek advice and direction if they feel they have an issue in-game or with their account. It is actively monitored by Support Forum Agents, like myself, who also try to provide what information when we can.
This thread is a space created for the folks who regularly hang out here, and those that come visit, so they can chit chat without disrupting other threads.