Where were you in game when the crash happened?: Just standing in boralus not doing anything, m+ every 30 seconds or so, every pull in raid, bgs, 2’s, world content, and visions.
What were you doing when the crash happened?: Anything from nothing at all to a pull in m+/raid.
What error message did you get (if any)?: Usually no error message just hard freeze and crash.
What character/class you were playing when it happened?: Druid, warlock, and demon hunter. Interestingly the destruction warlock seems to be the worst (literally every pull I crashed in m+) whereas my demon hunter made it through two whole runs with only a few freezes. Druid was somewhere in the middle.
Was there any other notable behavior before the lockup occurred or anything you want to add?: It seems to really not like anything where there’s a lot going on the screen. I’ve tried windowed/fullscreen and my normal graphics versus rock bottom and none of that seems to affect it (other than windowed being easier to escape a crash after it happens). The more players/enemies on screen and the more graphic effects the higher likelihood of a crash from my experience. Even switching from destruction to affliction seemed to help as there are a lot fewer spell effects.
I am still experiencing freezes and occasional complete game crashes. My last issues occurred in Motherlode, warrior class, multiple mobs appeared to have contributed to the crash, no notable behavior other than 30+ second freezes. I froze every 3ish minutes through the instance. I’m glad it was a low level mythic or I would have wasted someone’s key. This is very frustrating.
Thank you for being transparent and straightfoward about where you’re at in the process.
If someone had just posted something similar a week ago after the first hotfix failed, or even before, just stating what was known, what wasn’t how long it had been known, what teams are working to fix it… etc, then this entire thread would be 1000x more civil.
I really appreciate the honest and transparent approach. It makes me understand, and gives me the patience to let you fix your game! If you guys can learn anything from this, just make more posts like this in the future please!
Computer: 2019 Base Model Macbook Pro Retina with Touchbar
GPU: Intel Iris Plus Graphics 645 1536 MB
Processor: 1.4 GHz Intel Core i5
RAM: 8 GB 2133 MHz LPDDR3
OS: MacOS Mojave 10.14.6
Where were you in game when the crash happened?:
It crashes whenever I get into a dungeon and try to fight mobs.
What were you doing when the crash happened?:
Fighting mobs in a dungeon.
What error message did you get (if any)?:
No error message. I have to force quit WoW each time this happens. It sounds like the game is continuing after a few seconds, however my screen remains frozen indefinitely.
What character/class you were playing when it happened?:
I have experienced this issue on both my monk and warlock.
Was there any other notable behavior before the lockup occurred or anything you want to add?:
Nope, game seemed fine until i tried to fight any enemies.
Note: I want to note that I solo’d Ragefire Chasm on my main character to see if it was dungeon mobs causing the crash and the game did not crash while I was in the dungeon alone. However, as soon as I enter a dungeon with other people the game crashes. Retail is unplayable as it is, which is kind of a bummer since I just renewed my sub. Hope this is fixed soon. Thanks for the update.
2017 MacBook Pro Retina with Touchbar
3.1 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 560 4 GB/Intel HD Graphics 630 1536 MB
MacOS Mojave 10.14.6
Where were you in game when the crash happened? Standing in Dalaran, Serpentshrine Cavern, The Sunwell, Exodar (scenario), and other more or less random places
What were you doing when the crash happened? Reading guild chat, running, attacking regular mobs, other normal game things
What error message did you get (if any)? Just repeated hard crashes of the system. Usually some message about cpu panics.
What character/class were you playing when it happened? Any class
Was there any other notable behaviour before the lockup occurred or anything you want to add?
I turned off automatic graphics switching to use only my AMD card, but the problem persists. However, since I have discontinued using my 4k gaming monitor and playing strictly on my MBP display the system has not had any recent crashes. (This is not ideal, but for now it works)
Has anyone else using a MBP connected to an external display noticed this?
I’m glad I found this thread so I know its not just me, but it sure would be ice to be able to play.
Model Name: MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
Processor Speed: 2.8 GHz Quad-Core Intel Core i7
memory 16 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 655 1536 MB
this crash happens whether I’m playing on the laptop only or with the external 4k monitor and the only way to delay the crash is by cranking down the graphics all the way
I notice the problem occurs worse when I’m at a specific location. For example, on my undead deathnight (lvl 80) the problem was really bad in 2 places especially. I’m currently at the Circle of cinders and am almost constantly getting the colorful wheel of agony. Additionally ( however this may have been before the first patch) I was in northrend in dragonblight and the lake northwest of Moa’ki harbor was especially unbearable if I had to complete a quest there or just fly over the lake by accident it would end up taking me 20+ minutes just to reach the other side. Another example of this is in duskhaven. I made a new character, a lvl 9 wargen warlock and during the quest “Gasping for breath” whenever I enter the water and pick up a drowning sailor it freezes on me. So far it only happens when I try to pick up the sailor, leaving my toon to drown in his own sorrow. Despite all of this I actually haven’t had a crash in about 4 days I think
I opened my ticket again and said that until it was resolved it was an open ticket. And got this response:
Technical Specialist Rinadar here and I understand you have multiple World of Warcraft accounts that have been unable to play due to an issue causing Mac systems with Intel graphics to crash.
I know this is frustrating for yourself and many others. I’m afraid there is nothing that Customer Support can directly do to assist with this situation however. The forum post has the latest information that us in both customer and technical support have. We have been asking for updates and have had nothing said to us since that latest one you see on the forums here: Crashing, freezing, and stuttering after 8.3 [Intel GPUs] - #773 by Caterpepi
I do not have a magic answer on this, nor can I say anything in regards to the time that’s been on the account and not been able to be used. All a Game Master can do is ask for patience while the developers look at the examples that we’ve been forwarding to them so they can get this figured out. As soon as they have any updates, it will be shared on the forums and with us so we can also pass it along to players experiencing this symptom.
I appreciate your time to reach out about this. Take care out there friend.
Unless the platform team has already had a chance to soak their latest build (that is, test it thoroughly), then it won’t happen today. It might happen any other day this week, but I wouldn’t hold out hope for one today. They’re not going to release a build so quickly this time after getting burned pretty badly by it last time.
Transparency? Are you folks really buying that? There are 630 words in that post, and most of it is fluff. There are two core paragraphs, with ten sentences. How many of those contain actual information?. Maybe the people thanking them for ‘transparency’ can show me, but I see a wall of text with NOTHING we didn’t know or suspect. So, tell me, what’s the new info in that post?
What I see? Opaqueness. Let’s take that first line. “let’s talk some about where we were earlier this month”
“Earlier this month”, would be on the PTR. Blizzard, time to be transparent: Where were you?
We did have one MVP make some posts…a dwarf IIRC. Also, Tiaprincess is filling that role: factual, knowledgeable, objective. Just doesn’t yet have the green text by her name.
bootcamp… but thats not a workaround for everyone so basically option number 1
wait how long until this issue is fix??? which probably won’t be anytime soon if they just said they basically have no update lol
2 and 4 is starting to sound real nice.
Two weeks later and still no fix. It’s really time for every Mac user to just unsubscribe. The customer service with blizzard is at an all time low. And if they do fix this freezing/crashing issue, then every Mac user should get a month free of game time.
So I am wondering if their claim that WoW is supported on the following "
Platforms
Windows
Mac
After several weeks of it NOT being supported or playable is still a legit claim. Running it in a Windows environment from your Mac is not saying Mac is a supported platform (as it will run in windows VM from Linux as well and probably solaris if you wanted to really try). It is supposed to run and be supported on Mac OS. It is not being supported in any meaningful way. If after several weeks you can not play the game and the only workaround is “play it on windows”.
I wonder what - legally - supported platform means.
Either way, it will be fixed (I know it will - and Mac always comes last, with virtually no QA (can’t they get a dev a mac and have him experience the issue first hand?)
But really losing MAC users (depending on #'s) may be an ‘acceptable’ loss to Bliz.
This issue (and my lack of faith that shadowlands won’t have a similar or worse issue at release) is going to have me pressing for a refund on on one account and stopping me from buying on this one.
From literally the shining game company on the hill to this, what a sad regression.
Here is to hoping it’s fixed in todays “maintenance” (not gonna hold my breath though).
Honestly, Blizzard… it’s a little bit ridiculous that this isn’t way near the top of your priority list to be honest. And it’s even more ridiculous that you aren’t at least providing a daily update.
The game is virtually unplayable for a fairly significant portion of your player base and the last update you gave was “we will look through your reports and see if there’s still an issue.” Your last update suggests that there might not even be a problem, and it was ONE WEEK ago.
I am a software developer, and a long-time big fan, so I understand the situation you’re put in, but this baffles my mind.
EDIT: I just saw the post from last night, and I apologize. It was not showing up as a “Blizz post” (the button that jumps to their posts) for me… Even though most of what I said is still applicable (since it took a week), I appreciate and thank you for the update. Please continue to keep us informed.
Unfortunately, Drakuloth’s hollow post really doesn’t do it for me. He’s basically saying they’re working on it, albeit slowly, and would like this forum to do their QA for them. Don’t crowdsource your bug fixing to this forum when you had months to fix this on the PTR. Seriously, no one ever ran the code for 8.3 on an Intel-based Mac?
I just put my money where my mouth is and unsubbed, since it’s quite clear when the servers come back up, we’ll be on week 3 of paying for a non-working game.