Thanks for the update
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Thank you for an update. Is there any plans to somehow help Mac users catch up since everyone is behind on the cloak and raid?
Or are we all SOL? The least you could do is let people know they will be getting some extra vessels since PC players are so far ahead now. Send two vessels to Mac players for every week this isn’t fixed. It’s simple and would go a long way.
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well unfortunately we all now know we are not getting a fix to what seems like could be a hot minute lol
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My demon hunter, whenever i log onto him on my mac with an intel card, cant even go ten seconds until my computer turns off. he’s in Uldum, can’t even go long enough to open a map before my game is crashing.
Version 10.15.2 (19C57)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
Intel Iris Plus Graphics 650 1536 MB
Thanks for the update, Drakuloth
I was experiencing the lockups when a group of players start doing their spells and attacks, anywhere in the world, but is a lot worse in instances.
I didn’t get any error message, the computer will just restart or stay locked until I hard reset it. I play firemage.
Hope the information is usefull
Where were you in game when the crash happened?: Every where, as so as other players get on screen or when the background graphics get too busy. It does not take much.
What were you doing when the crash happened?: Just normal quests, also pvp, also any group thing, everything. Lower, single player things work fine. I have been on my 17 pally and been able to get to 17 with playing alone. You can not go in to any dungeon runs or pvp, with out the issue happening.
What error message did you get (if any)?: none, wheel pops up and freezes if you do it more than once too fast than computer restarts
What character/class you were playing when it happened?: Again, all.
Was there any other notable behavior before the lockup occurred or anything you want to add?: lag, I also do not understand why I have it set at 1 for graphic but it clearly still has a 4 look to it.
I do not have any add-ons at all. I play just as the game comes from your battle net app.
On an added note, how is it that you can not see this happening? Does no one that works there own a Mac? If you need one come get mine. My game time is up soon. I just returned in Nov from 7 years away. Since you are not refunding time, and wont. I will add, I am done once my time runs out. I will toy around with what I can until then in hopes to get something for my money.
5 Likes
Thank you for the update, however I see no time frame on resolving the issue. Understood, make no promises you cannot keep, it’s a complex problem… My game time runs out it 2 weeks and I will probably let it if we don’t have a resolution by then. My problem is, I am the GM of my main’s guild. I worked so hard all summer and fall to rebuild our raid team and now?.. so much egg on my face that I cannot raid because my game freezes on pull. I set gearing rules and now cannot rank my cloak and fall further and further behind. I will probably have to hand over Guild Master to someone else. Great… We have already lost some of our best raiders because of these issues.
I have the freezing/spinning wheel of death on any group /instance contest. Most notable, on the stairs of the cathedral in the Stormwind Horrific Vision (3 vessels blown, balance druid and frost mage) and world bosses, rares, and final invasions bosses. The minor visions (all classes i play) are horrible and often mean a restart and failure. There are too many players in the zone in minor visions! If I am soloing a rare and someone comes along to tag it, bam, freeze… I have found some improvement if I simply tag and get as far back as I can from the target, turn and look away from the target.
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How are you guys getting refunds/in game tickets? I tried in-game ticket but it just throws me back to the web site and that doesn’t let me submit one. At this point, I just give up. I want my 163k gold token back and to cancel my sub until the new expansion. Tired of this.
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Thank you bliz, I do not plan on resigning or preorder again until it’s actually resolved but at least you replied.
Still think it’s funny you didn’t until people started to talk about canceling preorders but a response is a response
I play this lock mostly but once the crashes and freezes started I tried to play a shaman vulp and a dh night elf. All this f which crashed in solo open world content and dg/ raid content
Out of curiosity, I used a ACPI patch temporarily disable the RX580 and connected to the HD530. Crashes started happening within minutes. It is a memory leak. The VRAM for the IGPU was consumed rather quickly. And leaving nothing else for the OS to use, the system crashed.
I’m certain that it’s Intel’s most recent driver. In Boot Camp, I updated the driver from the release that came with Boot Camp from 2016 to the Intel driver dated 9/25/2019, and immediately started having crashes. As soon as I rolled back the driver, I have had zero crashes (boot camp side). Something is fishy with how this game interacts with that specific driver and I wouldn’t be surprised if Apple placed the Mac version of this driver in software updates.
3 Likes
First off, just want to say thank you to Drakuloth for updating us - it’s greatly appreciated.
Now to answer your questions:
- One of the crashes was when I was killing the elite boss in Vale. The most recent one happened just now while I loaded into DS (lagged, froze for 4 seconds, came back for maybe 0.5 seconds and then completely crashed with the dreaded pinwheel). - rebooted.
- Most of my crashes happen when I’m in combat but occasionally happen when I’m moving around in a busy area.
- No error message, crashes are sudden.
- Doesn’t matter who/what I play, it still freezes
- Crashes happen A LOT more frequently when I’m around a group of people (e.x. I’m soloing the target and people join me, I tend to pull back and just watch from a distance, otherwise I definitely risk the freeze). Or in an instance (case in point, DS).
Hope this information is helpful and you’re able to find a fix soon!
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Pre-8.3, did you still have the drop in performance in raids with the eGPU?
no im pretty sure all of us didnt have any of these issues til 8.3 released.
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Places I’ve frozen or crashed since 8.3: Dungeons, mini visions, fighting world bosses. Usually happens when there are a lot of players around or a fight going on. Inconvenient.
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None of these issues until 8.3, just slow load screens and maybe once every few months, a hard crash
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Pandaria, Uldum, Boralus, Zuldazad, Orgr, etc. Basically happens anywhere, more often - when a lot of people arrive or a lot of mob skills happen around. Sometimes tho - after mob/boss is dead game unfreeze until next boss/elite mob.
Mac just restarts itself and tells that it was shut down cause of some errors (guess we all here have kinda same errors).
What classes - tried paladin, DH, monk, druid, shaman. DH in solo terrific vision was the most stable so far. Monk freezes out every 30 sec.
Right before it happens you can hear cooling system going crazy and then just silence like as if it is dead, however you can still hear sounds of a fight around your frozen character.
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Just adding my name to the choir of screams - I was at 75k / 100,000 HKs for a maxxed out PVP HoA trait, and the crashes happened at about 98,000… I’ve been trying to get it for two weeks, it’s so frustrating to only get a couple kills in a BG because you crash.
I bought 3mo of this game at a time, I think I need to issue a chargeback…
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I just know things have gotten worse for me since last Tuesday cause now whenever i exit the Ny’alotha, The Waking City, my Mac hard restarts but when I did the raid on Tuesday (when it launched), I was able to enter and exit with no issues.
Hi friends, I submitted a ticket the other day and I got a pretty nice response. They’re saying that Iris Plus Graphics 640 in the Macbook Pro has been the main system with whom is having this issue. They tried to fix it about 5ish days ago, but are aware the action still persists – they’re still working with developers on a new patch. At least we are not forgotten (yet)!
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I’ve been having the same issues as everyone in here ever since 8.3 - WoW freezes, locks up the computer and I get the spinning wheel and can’t do anything except restart. I’m not on an integrated GPU though, I’ve got a NVIDIA GeForce GTX 780M - but the symptoms seem largely the same as everyone else in here.
1 Like