The crafting system is incredibly confusing and convoluted. As a new father, I don’t get much time to play, but I’ve spent the better part of a month collecting the sparks, crests and materials required to craft an important item for my class. To my dismay, I selected an item that does not have the main stat for my character. I immediately contacted support hoping they’d have some respect for the immense time and effort required to craft, but their solution was to sell the item to a vendor for 50 gold. I can remember a time when GMs were kind and helpful and this was absolutely a spit in the face to my time invested. I can barely invest any more time because I feel as if I wasted the past month. Absolutely sour experience altogether.
Please revamp your crafting system to be more intuitive and support players who make mistakes using the current incredibly confusing system.
If you have a suggestion, it would best be put in GD or the suggestion box in game. The devs will hear nothing by posting here. And GM’s are pretty hands off when it comes to things they have given us fail safes on. Crafting is no different. We as player need to try and be diligent on what we’re doing. I know I have lost a couple omens because I didn’t pay attention to what I was doing. Just had to go farm again.
Yes, and players would not learn from mistakes as they felt a GM will fix it. Eventually something had to give as the majority of the player-base didn’t like long ticket queue times.
What is the point of support if they don’t resolve anything? A GM is meant exactly for cases like this; to ensure enjoyment of the product and consistency of the game world for others. There is no impact to helping someone with an issue like this, they just create a very unhappy customer otherwise.
Not quite as black and white, I’m afraid. GMs are there to lend a hand with policies the development team have set for them to adhere to. There can sometimes be exceptions made, but even those exceptions have another set of rules to adhere to.
GMs aren’t there to assist with everything that might happen in one of the games across their catalog, and this just happens to be one of a rather long list.
The last thing someone in a service industry role wants to do is say “no.” Often they don’t have a choice.
“Anything” is not the subject, however. There are many things that they can help with, and there are dedicated ticket categories paving the way through the support site.
This is just not one of them, I’m afraid.
You’ll want to post constructively in any feedback forum if you’d like to see those policies change. Professions would be best.
Because GM’s/CS can’t assist with crafting the wrong item. Ekon provided a support article on what to do if you crafted the wrong item, which is sell to a vendor or to the Auction House if it isn’t soulbound.
If you have any suggestions on what can be done to improve professions when crafting items, you can always post that suggestion in the Professions sub-forum, or via the in-game Feedback and Suggestions tool via Main Menu > Support > Submit feedback or bug report
Yes. Blizzard expects players to pay attention and read tooltips when making gearing decisions. If you think these expectations are unreasonable, you’ll want to use the in-game suggestion feature.
What ever happen to people taking responsibility for their mistakes instead of expecting someone else to come clean up the mess. Double and triple check what your going to craft or get crafted!
I don’t entirely disagree, but ultimately it’s the player’s choice to craft whatever they want. I always highly encourage double, triple, even quadruple checking to make sure that is what you want to make because them Sparks aren’t exactly common.
As it stands it’s not the end of the world. Worst case it will set you back a week or two if you wanted to craft something. It’s just important to be very sure that’s what you want to make in the future.
I don’t think that’s the case. Not only would it open a new influx of “I actually didn’t want this, I wanted this” tickets, it also takes away player agency. In matters of players choice, GMs have very, very rarely been involved because it takes away the gravity of said choice.
While WoW doesn’t have many of those, they have been around since Vanilla, like when you chose a quest reward after downing Onyxia.
Gm helping with this could make a big impact on ticket times!
Gms used to handle vender refunds! As soon as they automated the process ticket times dropped by more then half. There was a lot of players abusing the refund
It would be nice if they prevented players from crafting a piece of gear that is not useable by the class they are playing. Only if it is Bind on pickup of course, that would prevent players from crafting the wrong item. Why give my Evoker the option to craft a staff with agility? Why not highlight the item that is beneficial and grey out the item that is worthless to the class you are playing? Seems like a win win . I feel for you though I made the same mistake now it makes me feel sick knowing I wasted so much time don’t even want to play anymore
Absolutely not. That’s how players make money and level their professions (including knowledge points for the specializations). It would go 100% against the design of professions, not only the DF redesign but the base design from launch, to only let it be what the crafter can wear.
It would shunt plate wearers in blacksmithing or engineering, leather/mail wearers into leatherworking, clothies into tailoring, instead of giving the freedom to choose which professions you want.
Now, as a suggestion to alter this as you take it to the correct forum (Professions or the in-game Suggestion feature): a checkmark or filter to show only items for your class. That’s a fine suggestion, though I’m not 100% there isn’t already a way to do this (maybe it’s an add-on I’m thinking of).
Fill crafting orders, earn knowledge points, transmog are three main reasons off the top of my head.
Because many people don’t select professions for that particular class. Many players have many alts, and don’t want to be pigeon-holed into the same professions as everyone else.