Hi folks,
Our raid had a loot bug on Thaddius during our Naxx clear on Classic Era (Whitemane cluster) on 2/1/2022.
Thaddius dropped Leggings of Polarity. The item was passed by all players except the Loot Master, who needed the item as well as the two helm tokens that dropped. The two helm tokens were deposited into the Loot Master’s bags, but the Leggings of Polarity did not. The loot piece never appeared on Thaddius’s body, and the ‘empty’ boss corpse despawned in under two hours.
I opened a support ticket (82969836) for this issue, but the GMs pointed me in this direction and clearly did not understand the issue I was presenting. Their response was, “I took a look on our logs to see if you had picked up the item, but I failed to find it, which leads me and the previous game master to the conclusion that the item was not looted.” However, the item never appeared on the boss’s body as lootable, and all raiders passed on the item.
The player that would have received this item reports seeing similar bugged loot on Thaddius before.
For clarity: I am not the player meant to receive this item.
Please advise on a solution.
5 Likes
please can i have my legs blizzard? this is clearly a bug / over sight due to the way people with positive polarity port out of the area right after the kill…
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Someone give this man his legs
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The GMs’ responses in the ticket don’t show concern for the customers.
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Can’t believe they are taking our subscription money and treating us like this! syd
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Hey Blizzard, please fix this situation. It was clearly a bug that prevented the said loot, Legging of Polarity from being lootable and being able to be deposited to the Loot Master for distribution. As soon as the boss was down, many people in raid said “Oh, Legging of Polarity!” This was clearly audible in the stream for the Naxx. Again, Loot Master was NOT able to loot the item because of a bug that prevented him from looting, not because of his oversight or an act by any of the other raids in raid. One of our raiders went back to Naxx soonafter the raid had ended and found that the corpse of Thaddius despawned in under 2 hours.
Classic Era is a small niche community that truly enjoys the game, in a world with no gold selling or third-party paid boosting. Please rectify this situation and do it right by your loyal and passionate customers.
Thank you for your time.
dont know what i pay a sub for, its not for new content, its not for bug fixes (this bug has been a thing with thad all classic, never mind the bugs created from 1.14 patch) and obviously its not for the player service…
By all rights you should have the loot, but my feeling is that not everything is part of their data collection system and becomes part of the permanent record. And even when it does, there is often unfortunately little that can be done to fix the issue.
thanks for the great input mr dies in violet hold…
you added so much to this post, thanks
So glad you haven’t lost your attitude. Kind of amazing you’ve never died in a level-appropriate dungeon as part of a group. Except you probably died frequently. Maybe you should roll a demon hunter to make yourself feel edgier.
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3 GMs have so far failed to understand the issue and treat me like I’m trying to scam for an item that is meant for somebody else.
I remember the days when GMs would restore loot from 5 man’s in vanilla just cos you had full bags and didn’t notice you didn’t pick it up.
Now they can’t even restore loot when it bugs out due to having people move away before the loot is done cos of boss mechanics. (Polarity)
Blizzard, please look into this issue. I can’t understand how you’re continuing to provide lackluster customer service on existing bugs that have been in the game. If you aren’t going to fix the bug, at least provide the customer service to fix the issue and restore the item for them.
Please fix this issue, Blizzard. If some of the best, rarest items in the game randomly disappear, even the most relaxed and loyal fanboy might just move on to a different game. If you can’t fix it, at least implement a streamlined support process that people can reply upon.
For real, this needs to be addressed. When a BiS item drops off a boss and NOBODY in the raid receives it and it’s not even left on the corpse, that is truly a game breaking issue (why do we raid if not for the loot?).
It’s a shame that you can submit a ticket to Blizzard for such a straightforward and simple fix and then have no resolution. Give this player the pants.
The third GM taking the ticket called me by the wrong name and said he was “tanking” my issue.
I am now questioning exactly why I’m paying this company.
Blizzard is a small indy company, they simply don’t have the resources. AMIRITE?