There are people monitoring the regular forums (but NOT the support forums, like this one) for player feedback on matters like this. I believe there’s already a thread on this topic that you could add onto if you like. But Blizzard staff very rarely respond in the forums - usually they only post to announce changes and such. People occasionally do get answers by tweeting the devs, maybe more often than they do on the forums. That’s all people are telling you - your odds of getting an answer may be higher there. I’m not on Twitter either, so I’m certainly not getting answers that way.
This thread may be relevant, though: Paid Services Down in Era - #4 by Kethryllia