Yup, I purchased a boost specifically to work on my professions before the Cata launch, so I’d not have to work backwards, and instead…well, everyone on this thread knows. Blizzard knew about the problem and kept selling boosts with no workaround or solution in sight. And despite having many methods of providing customer service on this - ways to soften the blow that really cost them nothing - the response is basically: we don’t have a fix, we don’t have an ETA on the fix, but we do have: your money. Ha ha!
They’re sending out canned responses or those irritating “gamified” responses (“Hi, I’m Gamemaster Iduntcare, thanks for being an epic part of Azeroth!”) that say: nothing. I actually got “please submit a bug report because the more players that are affected, the more resources we’ll devote to fixing it.” Which is just offensive.
At this point, the only solution I’ll be satisfied with is Blizzard maxing my professions at the time of the fix, because I can assure you: if they had not broken my character, those professions WOULD be maxed. That was the major reason I boosted - to stop leveling and max out the professions before the May 20 launch.
Blizzard did indeed sell a broken service, and the only way they’ll learn is if it hurts. A credit card payment dispute - even if they win the case - still hurts them with every chargeback hitting their chargeback rate, and they’ll likely pay extra fees to their payment processor. It takes time to respond, and that hits them where it hurts - money they have to spend. So I encourage players to initiate a payment dispute/chargeback for “product unacceptable” and to detail what they purchased versus what they received and to describe the lack of customer service (re: any attempt to compensate for the breakage via partial refund, in-game goodies, store credit - literally anything that could count as an attempt) on this issue.