I pay for 3 WoW accounts each with a different email address. Mine, my wife’s, and my daughter’s. I’m trying to move my daughter’s character from my wife’s account into her own new account. I paid for the character transfer service and on the character select screen, the transfer icon is there on the top-right. When I click it, it prompts me to select a character then the server or account destination. When I select the option for “Destination Account”, the only option is “None”. Am I doing something wrong? Do I have to wait longer or something? It’s been about 20 minutes or so.
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There are no transfers between different Battlenet accounts anymore. With the new Warband system, it’s not a service they offer.
“It is not possible to transfer a character between Battle.net accounts. For more information, please refer to the blog post.”
The blog post referenced:
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That doesn’t make any sense. The Warband system merges accounts from different realms. I’m not trying to perform a realm transfer. Plus the tooltip for the service still says you can transfer between accounts.
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Between different WoW licenses on the same Battlenet account.
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That’s incredibly aggravating. The tooltip doesn’t say that. I just saw your links pop up in your prior post and see that Blizz shared it there, but the fact that they don’t have their tooltips updated is incredibly misleading.
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Just putting this out there:
Are these all under your name?
If so, your wife should not be accessing them (or vice versa). If your wife’s account is under her name, you should not be accessing it. Who pays for the account has no bearing on ownership, it’s all about the registered name on the account.
Are these all under one battle.net account?
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It does say that, but you are interpreting a different way than intended. Not necessarily disagreeing with you, as “account” can refer to two different things. I don’t think it’s out of line for Blizzard to consider clearing it up a bit better.
But be that as it may, there are no transfers between Battlenet accounts anymore. The new Warband system does not play well with transferring between Battlenet accounts. It was able to work in the past, but not anymore as the game evolves.
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They said "each with a different e-mail address.
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Not sure what the launcher shows, or might be limited due to soze, but it should state restrictions apply.
The website shop does mention it not able to move between bnet accounts.
So hopefully we were able to explain why you can’t find the option.
You could likely get a refund if the transfer was recently purchased.
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Sorry for the confusion. It takes a bit longer for tooltips to be updated as they cannot be done by a hotfix but usually need a content update. That might be why you are seeing the tooltip info you are.
Unfortunately, with the way the Warband system works it is not possible to transfer characters between Bnet accounts, it just isn’t compatible. Sorry for the frustration this may have caused.
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Sadly you can no longer move chars between accounts as of TWW prepatch launch and the warband system being in place
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I don’t think it’s an interpretation issue. I’ll take this up with customer service about seeking a refund, but for the sake of debate here, service descriptions should be written out plainly and clearly, and if there are additional criteria, relying on a customer to go out and research them is silly. People don’t know what they don’t know. Having worked in IT for many years and originally having started it as a UI designer, making everything as clear as possible was the utmost priority.
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Not always. It isn’t specific to the original request but it is something that folks aren’t always aware of and may be valuable information to help avoid any issues down the line.
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Hello. Thank you for the quick response. Is it possible to seek a refund? I can have my wife chime in in this thread since it’s her account.
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You will have to do that thru account management.
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She can do it on the website, a refund request isn’t done over the forums.
https://us.battle.net/support/en/help/games/services/category/334
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She can put in a ticket that will provide a refund if the purchase qualifies. It does it automatically even to make it swift and easy.
Zenjy has the link.
As long as it was a recent purchase and has not been “used” it should be eligible for a refund.
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Thank you, and to everyone else for the help. Unfortunately not the answer I was hoping for, but I do appreciate the help here.
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Sorry you did not get the answer you were looking for.
Hope you and your loved ones have a happy Thanksgiving 
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Thanks! Happy Thanksgiving!
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