Can't Transfer Toon between Accts

[Vrakthris]

@Kirikaze-korgath

Is it possible to seek a refund?

If the purchase is relatively recent and the Transfer Tokens from the purchase haven’t been used you should be able to get a refund. The Support site has an self-help refund option that should scan your recent purchases and let you know what is eligible. Make sure the contact is from the purchasing account.

https://us.battle.net/support/en/help/wf/services/334/1997/submitted

If it doesn’t provide an automatic refund you can go through the ticket system and make the request manually and a Game Master will review it.

[Kirikaze-korgath]

@Vrakthris

If the purchase is relatively recent and the Transfer Tokens from the purchase haven’t been used you should be able to get a refund. The Support site has an self-help refund option that should scan your recent purchases and let you know what is eligible. Make sure the contact is from the purchasing account.

https://us.battle.net/support/en/help/wf/services/334/1997/submitted

If it doesn’t provide an automatic refund you can go through the ticket system and make the request manually and a Game Master will review it.

Thanks! My wife put in the ticket and a rep responded and is processing the refund.