I’m extremely disappointed right now to say the least.
Two days ago I made a post about how I’m unable to recover my hunter on Faerlina due to the server lock. I found this thread from 2 years ago with this response form a Blizzard CS Rep: https://us.forums.blizzard.com/en/wow/en/wow/t/restoring-a-character-on-a-locked-realm/501922/45
Not being able to recover characters on locked realms is unintended and a hotfix was pushed to remedy the issue.
In my previous thread: https://us.forums.blizzard.com/en/wow/en/wow/t/cant-undelete-character-on-locked-server/1343055 I was told that the “Customer Service” forum is in fact not a place to reach customer service but a place for players to help other players. Forgive me, but that makes absolutely no sense. Imagine having an issue with your mobile provider and when you call their customer support, they actually connect you with another customer instead of a customer service agent!
I was told to create a post in the Classic Bug Report forum, which I did: https://us.forums.blizzard.com/en/wow/en/wow/t/unable-to-restore-deleted-character-on-locked-server/1343108
And of course, I submitted a ticket: #US86032318. When I submitted the ticket, I was told there would be a 24-48 hour response time, fair enough. But when I logged into a character yesterday the ticket wait time says 7 DAYS 2 HOURS and today it says 7 DAYS 8 HOURS. The ticket has been open for over 2 days now. I’m sorry but that is just ridiculous.
Wrath launches in less than a week and it seems as though I will be unable to level any characters on Faerlina before it drops. Which is extremely disappointing considering I’ve recently found out some friends will be returning to play there.
This wouldn’t be as big of an issue if I knew when the servers would be unlocked. I don’t know if it’ll be 2 weeks after launch or 6 months after launch.
Overall I’m feeling extremely frustrated and dissatisfied with this situation and would really appreciate some insight from a CS agent.
Thanks for reading.
Edit: if any of the links return a 404 just refresh and they should pop up