Bug with Leggo drop

I got my 14th kill on heroic fyrakk this week and its supposed to be a 100% chance for leggo and i never got it. i tried reaching out making a ticket about it but apparently blizzard doesn’t care about helping people or responding. Which is really annoying because im being gatekept from doing further content because i dont have the leggo someone at blizzard please respond to me and help!

Key word is “supposed”. From what has been gathered, guarantee of getting the axe after a certain amount of kills is just an assumption. Only Blizzard has the real numbers and neither the GMs or Customer Support can share them.

A similar thread was created recently that may provide insight.

Sure but the problem is, they’re not responding at all
which is why i made a forum about it
thanks for ur reply