So I’m a returning player, have only really played a lot pre-warlords. I came back to join some rl friends who are resubbing. I’d been really enjoying myself, and overindulged in mounts and wow tokens to help fund my friends.
Long story short, I wanted the orange color transmog of “Crucible Curator’s Wingspan”, which is a pricey 350k on the Ah. However, being a returning player, I had no clue that items with identical names could have different color variations. So I accidentally bought the purple one, equiped it, and didn’t notice the mistake until I was at the transmogrifier. No clue how I even made the mistake, as I was viewing appearances in the AH menu.
This purchase being equivalent to about 30$, I was pretty disappointed. I reached out to the ticket system, and was told there was nothing that could be done to fix it, nada, zip. And also they closed the ticket so I could not respond again, basically shutting me down.
I feel like this was a pretty unfair pitfall for a returning player. I feel like exchanging transmogs should have been in the power of customer service. The items were priced similarly, and it’s a very understandable mistake to make.
The lack of a solution has truly soured what was otherwise a good return to the game. So much so, that I can’t live with wallet voting for this kind of support. I don’t feel like I can keep paying a sub and not feel mental dissonance.
I feel ashamed for spending over 200$ this month on a company that doesn’t have my back. I knew Bliz CS isn’t what it was in 2008, but this is just sad.
In this case, because it was an AH purchase, GM staff are hands off. They can’t exchange the item, and can’t force a refund between you and the other player.
Blizzard has never ever refunded Auction House purchases. If you buy something, you have to either use it or sell it again. In your case, you equipped it which makes it unsellable.
I am sorry, but there is nothing CS can do for you. They never could. You are not being treated any differently than you would have been in 2008, or 2004.
AH sales are final. CS can’t change that.
Hopefully you can do some quests and events to get that gold back pretty quickly if you want it.
I won’t say it isn’t an unfortunate situation you’re in, but it would also put the other player you bought from on the AH in an unfortunate situation as Blizzard would have to take that gold back. They didn’t do anything wrong.
However…
These don’t seem to line up. Armor tints have been a thing since 2010. Warlords was 2014.
Even in 2008 there is nothing they would have been able to do for you in a situation like this, sorry to say.
If you would like to see them re-evaluate the system with all the confirmation checks, you’ll want to use the in-game Support menu and drop a suggestion in the bucket with how you think they could handle it a bit better than now.
I feel like we’re missing the key factor of items having identical names but different colors. How was I supposed to know that ahead of time as a returning player?
I am not familiar with the item personally, but confusion over the item name does not change anything. New player, veteran player, etc. The GMs can not refund an Auction House transaction. No matter the reason.
They are not trying to be mean or unfair. They literally can’t reverse that for any reason.
This is not something the GMs can do for you. They never have been able to do that for players.
Edit - and yes, we all understand the frustration you have. We are just trying to explain that the GM is doing their job the same as they always have. This has never been something they can assist with.
Be that as it may, a GM can’t give you a different item on the basis you want it instead. Your only options if you buy an item on the AH and don’t want it are to vendor it, or sell it on the AH prior to making it soulbound. There’s nothing more that they could do.
Everyone is just repeating what I was told by customer service. I know they can’t fix it. I’m just here to report why it’s not the customers fault, and that the policy is unfair.
It was poor design that caused this more than my own negligence.
This is not the place for feedback. The Customer Support forum is to assist players through matters, such as filing a ticket. Feedback would be best directed elsewhere, probably General Discussion or Gameplay>Transmogrification. All that we can do here is provide insight into the policies and your actions that went into the situation, and inform you that the devs do not collect feedback in this forum.
There is ways in making sure you purchase the correct items from the Auction House. “Shift + Left Click” will open up a small window before making a purchase so you can see what it looks like on you before purchasing the item.
This is not bad policies. This is you not using the tools already available, and have been available since Vanilla, and blaming Blizzard for you choosing not to use already said tools.
GMs aren’t capable of replacing an item, and in this case, they would be the relevant point to go for assistance. There’s no bug at play here, nothing to fix. I am sorry that you didn’t get what you were hoping for, but as Ayukama said:
You can’t necessarily do anything about this mistake other than give feedback in appropriate places and on the survey after your ticket was resolved. Your best bet is to learn from this so you don’t repeat it in the future.
You said in your first post you’d already reached out to a Game Master and were informed that they couldn’t, which is why this thread exists in the first place, and further confirmed such in a later post.
They would be the ones with permission from development to do as you hoped.
Customer Support is not an avenue to bypass Customer Service. Your next step would be to submit feedback in the appropriate spots so it could be easier to determine in the future, but that isn’t something that this forum can assist with.
I’m pretty sure the ticket replies were automated responses, so I was hoping here might contact a live person. There’s no real way to escalate issues it seems, just stonewalls.
Because, frankly, that isn’t something they can do. As was said, this was never a thing they did. More so when there’s ‘Are you sure’ popups on this. Once you click through them and put something on, it’s a done deal. They’re not a store and don’t do exchanges.
There are no automated ticket replies, except for an automated message that goes out in certain categories if the ticket queue is large.
If replies were automated, you’d have a reply in seconds instead of hours or days.
I’m afraid your only option would be to provide feedback in a relevant area (which is not the CS forum). Even the Support Forum Agents in the CS forum would not be able to do what you’re expecting. The CS forum is not a feedback forum as it is not monitored by the devs.