Yeah so I made an appeal 4 days ago for a 6 month ban on my account stating “A player on this account used a different game account to take part in exploitative play”. Confident they have the wrong guy here and it was a mistake, but the problem is that the review still hasn’t been touched yet. Has anyone else experienced 4+ days on a ticket without a response? I understand that the 4th of July weekend just passed, but they clearly state that customer service is available 24/7.
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Well tickets are averaging 3 to 4 days so are you sure u havent recieced a response yet.
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You just have to wait on your appeal! They will get to your appeal when the can
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Two possibilities:
- Are you sure the ticket submitted, can you see it open and pending in your queue?
- Maybe they’ve escalated it for further investigation, they wouldn’t necessarily tell you that they’ve done it but I imagine those additional investigations take time.
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See thats wild because i had a ticket i made the day before the ban regarding wintergrasp NPCs not showing up that was answered in like 7 hours. So I dont know if theyre just putting appeals on the backburner.
General tickets probably take less apeals are far more complicated especialy with then ban wave that want too long ago.
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Appeals are more complicated and take more time. Plus, there seems to have been a recent banwave, so there may be more appeals in the queue.
4 days over a holiday weekend isn’t really that long. We’ve had standard tickets at a 7 day wait in the last couple of years.
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Yeah its shown “appeal in progress” for the last 96 hours unfortunately 
. And you’re only allowed to submit another appeal ticket after the first is completed. Perhaps, but I feel like putting someone out of a week of game time for no good reason is messed up. I appreciate the response.
If the apeal is lifted u can always ask for game time as compensation they dont always do 6months for a first account action ao u probably have a few penalties on the acvount before.
The only prior action is a 2 week silence for talking trash in bgs. Specifically “loser” and “i hate you guys”. Don’t really appreciate the assumption.
Penalties stack and double if not successfully apealed.
This is a pretty good change too otherwise people would double ticket for the same issue causing clogged queues as a GM still needs to check over the ticket and see if it wasn’t handled already.
If an average penalty ticket would take 4 days, for every player that submits a 2nd one it could raise up to a fake queue for 8 days or longer and inconvience everyone in it.
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This isn’t a ban, it’s a 6 month suspension.
You currently have 2 appeals open.
It is very unlikely this one is going to be overturned.
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Thank you for the response.
I have 1 appeal and 1 purchase problem ticket, since we’re being pedantic.
I hope you’re wrong, since I withhold that I am completely not guilty of the accusation for the ban.
Account sharing isn’t allowed, Freekyy, that is at the heart of this one. And yes, I myself double-checked the access, it happened.
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You are responsible for everything that happens on your account even if your not playing.
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Again, I withhold I am not guilty. If anyone has accessed my account it was without my knowledge, ergo not “sharing”. If someone steals your money, it isn’t a donation. I’m quite glad I’ve gotten more responses on a forum post in 15 minutes than a ticket in 4 days, though.
What you are describing is a compromise, Freekyy.
Compromisers get on an account and benefit themselves. They steal gold, they strip characters, they use them for other nefarious purposes.
What compromisers do NOT do is something that enhances or is beneficial to the account.
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I’d very much like to know what this person did on my account that benefitted it. I have multiple guildmates and battle.net friends that can attest to most of my significant achievements, and the large sums of gold I earned from winning duel tournaments.
They obviously played on the account when you were not playing on it. It wasn’t a malicious compromise or all your gold etc. would have been stolen shortly after your account email and password were changed. They’d have stripped everything.
So someone at a different location was allowed to access the account (account security is our responsibility as players) and played in a manner that was not detrimental to the account and that allowed you to continue to access the account too.
Yeah, none of that matters unfortunately.
While this one raises some red flags, Blizzard is not going to give you further details.
Best of luck with your appeal.
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