We have an outline of what GMs actually do.
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GMs are not developers. This is a fairly common point of confusion for players.
We have separate contact channels to try to get the information to the right folks as quickly as possible. Bug reports go to QA to investigate and then the devs to fix.
GMs are mainly for the issues a player cannot resolve on their own, as you have. Doesn’t mean bugs aren’t important - it means that they aren’t the ones to make the report to.
Also doesn’t mean GMs can just make everything right. As much as we’d like to, shortcuts have corrupted things in the past. This is mainly on quests - but artificially manipulating things can have unintended consequences down the line. That’s why they have to be given very specific permissions and instructions on intervening. After any possible ‘fix’ they are allowed to do is tested.
As others have also pointed out bugs are triaged. All bugs are important, but something that stops play or progression is likely to always take precedence over less impacting ones.
So, no - you weren’t ignored.