GMs are not developers. This is a fairly common point of confusion for players.
We have separate contact channels to try to get the information to the right folks as quickly as possible. Bug reports go to QA to investigate and then the devs to fix.
GMs are mainly for the issues a player cannot resolve on their own, as you have. Doesn’t mean bugs aren’t important - it means that they aren’t the ones to make the report to.
Also doesn’t mean GMs can just make everything right. As much as we’d like to, shortcuts have corrupted things in the past. This is mainly on quests - but artificially manipulating things can have unintended consequences down the line. That’s why they have to be given very specific permissions and instructions on intervening. After any possible ‘fix’ they are allowed to do is tested.
As others have also pointed out bugs are triaged. All bugs are important, but something that stops play or progression is likely to always take precedence over less impacting ones.
I know. But i used the catalyat on a piece of champion gear so roughly 600ilvl. It gave me a 480 ilvl… its not just a “oh it gave ne horrible stats and slightly wrong ilvl” the pants were 100% unusable. I couldnt even unroll it to get mt 600 piece back. I fully lost a piece of gearm Thats the issue. And i get thay GMs cant assiest with this, but as i said. Even after a bug report it has never been resovled. It was kinda a “Oh wow that sucks, well make sure it doesnt happen to others for us, you screwed though” thats the point im making. My personal issue felt ignored in favor or possibly helping others is all im getting at.
Unfortunately that is how it works. They do not go back and fix individual accounts that have odd bugs happen. Blizzard really never has, with super rare exceptions. Exceptions that tended to make things worse.
What you want is a service that Blizzard does not offer. You want personal attention to your account to fix a bug you claim happened. As the GM said, they don’t do that.
Bugs get fixed after QA investigates the report and verifies it is an actual bug, they are assigned a priority, and sent to the Devs. Devs fix the bug as a whole, and prevent it from happening again, hopefully.
You were not ignored at all, you just did not like the answer you personally got from a GM. That is fair not to like it. We get that, but they did not ignore you.
I will chime in here just to say: They don’t do that outside of specific cases. Sometimes they are able to restore items, when they can prove the loss. In DF, I lost over 5000 fish doing a turn-in quest to a Tuskarr that was meant to take 20, and a GM was able to restore the extra that were taken due to a bug, but it is highly case dependent whether or not they are able to do such restorations.
I know it’s bad you feel you didn’t get the response you wanted, however it’s out of anyone’s hands as to actually do something and fix it. All you can do is report the bug and hope you or anyone else for that matter don’t run into the same problem again.
I get that you guys want to help but your tone is very much ‘you should be happy about it.’ It feels bad missing out on loot that was supposed to be an upgrade, I think we can all agree on that. Thanks to the people here who expained how it worked without being rude about it.
None of us were rude. Matter of fact yes, but not rude.
Yes, we understand how annoying this is to not get the loot you were expecting but nobody here is going to give you 100% guarantee that it will not only be fixed, but you’ll get your loot etc etc are we know it’s in the hands of the developers via the bug report.