Something that was possible just about a month ago, Ashalin. Every now and then we receive a flood of tickets that takes a bit of time to get through. We’ve had a few issues that generated player contact, then you add to that two major launches with Wrath of the Lich King and Overwatch 2…
Once things settle down response times will also return to normal. Until then, our staff is working through the tickets as quickly as they can.