Backed up ticket support?

[Kyzera-bloodscalp (Kyzera)]

Yes, the tickets are backed up right now and Blizz is working at clearing them as quickly as possible.

@Vrakthris

Every now and then we receive a flood of tickets that takes a bit of time to get through. We’ve had a few issues that generated player contact, then you add to that two major launches with Wrath of the Lich King and Overwatch 2…

Once things settle down response times will also return to normal. Until then, our staff is working through the tickets as quickly as they can.

@Vrakthris

With the response times currently where they are, Live Chat isn’t available. Once things calm down and we’re able to get response times back into some order Live Chat should be turned back on.

@Vrakthris

The majority of general issues are closed to 10-14 days, most account and purchase related issues under 7.