You literally started this by being pretentious and mocking someone who has a problem with a low effort meme that was played out 15 years ago.
It’s not my fault you can’t handle it when someone responds to you.
I really don’t wanna read whatever’s in that manifesto of hers.
“Low effort memes are TIGHT !!!” - Ryan George
I did, and looks like a couple other folks did as well. I have your ticket number and what steps you have taken in my bump. Hopefully that lets them get right back to your issue.
So I dont know if anyone else is experiencing this but I have been trying to open a ticket for days now and it just keeps loading and never goes through…
Yawn.
/10char
Well, see… thanks to this thread my issue is getting more attention. Thank you for the OP and community. I truly appreciate it.
Yes, many folks are having that issue with the ticket system right now. It is not just you! There have been quite a few threads about it and it crops up from time to time.
Some things you can try on your end:
If all else fails, share what the ticket is about and someone can tell you if it is even something they can help with, or if you need to use another path.
I saw The Office a few times. It would have been much better if they had Aubry Plaza.
My ticket is about someone getting around the in game “”“ignore”“” system and whispering me on different characters. I did try a few of those things you mentioned but honestly at this point I am just giving up.
Its kind of bad enough that we have to get though a AI response after the days of waiting to get any response at all even when tickets are working.
(I actually had to get an addon to do what /ignore is supposed to do which is ridiculous so problem solved…)
I failed to see your comment. Did I miss something? I mentioned brigading but did someone say dogpile?
I know, old news. We’re wishfully thinking that things will change to the way they were or similar to it.
It will until it goes 404 because it highlights a huge problem with the company. Best way to sweep under the rug are to delete the threads.
I’ve worked in CS for four companies. Two online. And that’s absolutely how things work in other industries with online CS, as well. It is efficient. And logical.
The templates can be annoying, yes, but it’s how more serious issues get fixed faster, because they’re not dealing with the stupid crap from people first.
Even Apple has a Knowledge Base of support articles. A large portion of issues can be solved by reading those.
Heck, when I worked for them in tech support, we literally use the Knowledge Base, the same one everyone has access to, to answer most of the calls we got.
I don’t know what CS online you’re trying to deal with, but none of this is out of the ordinary. Templates are a huge part of any online CS responses.
Right, but just because something is normal or efficient does that make it good for the end user?
I would argue WoW doesn’t have “good” customer service anymore, and if you disagree with that then I think you’re out of touch from being in the business so long.
For the record: I’m not even arguing that templates or automated responses are inherently bad in all cases. I’m saying that, clearly, it takes more than that to make decent customer service for the end-user.
Considering that I had to write CS scripts, this is exactly how CS works. Mostly because when folks contact CS, they miss the obvious fixes. Scripts help with fishing out the actual problem.
Yes. That’s why it’s used.
This isn’t about the support agent’s ease. Trust me. No one cares about us.
It’s about what’s most efficient for customers in high volumes.
Someone refuted your “brigade” claim, so I used a different word in its place that had the same meaning.
No it isn’t, at all. I review company’s and their practices and I have only seen this twice. Blizzard and another company that performs very poorly. While it may be “efficient”, it’s still crap because it doesn’t work. And no, it’s not logical.
So tell someone who is having account issues with Hearthstone to go to WoWhead is stupid?
That’s typical for any company. If you clearly make directions for this stuff helpful and keep bugs clean, you could simply just rely solely on these articles for most people.
It absolutely is. Please stop trying to gaslight people and spreading Blizzard’s poor practice propaganda.
Oh, I don’t see anyone refuting it? Unless it’s a hidden reply.
And did I say these practices were bad in all cases? I think I made this clear:
When did I say it was? You keep arguing against things I haven’t said. Why?
I’m saying WoW doesn’t have good customer service. I was, perhaps, too hasty to say that what were describing was inherently bad customer service.
What I really meant was that WoW, for whatever reasons you wanna list that will go over my non-CS head, has bad customer service.
I can make that judgment as a customer who has experienced better customer service elsewhere. I don’t need to have spent half my life in the field to know this isn’t working well.
This makes sense if you have a green on ignore then.
ooooh, it’s a green. Yes, I have several of them on my ignore list. I don’t mind if someone wants to be helpful as some of them can be, but the ones who troll go on ignore. I don’t waste my time with that.
I had this issue… it was caused by server upgrades. The game couldn’t see that I jad the character. It actually allowed my account to exceed the maximum character until logging in.
They should be able to rename the character and log in… if they can’t there isn’t anything they can do. Its a error 100% on blizzards side.