I’d be curious to know which law you think was broken?
We’ll refund any unused World of Warcraft subscription within 14 days of the purchase.
You bought a 3-month subscription and used a significant portion of it. You aren’t eligible for a refund. It’s not complicated or confusing.
It is true, and I agree it is very confusing. This is not the first thread where the poster thought they could get a refund on whatever days were not used yet.
It is stated, but it is also easy to misunderstand.
If you buy 30 days of game time and do not use it at all, you can refund that whole block.
They also can’t refund parts of purchase bundles like pets, boosts, or anything else that come with a game. Either the whole purchase is refunded, nor nothing is refunded. The billing system has no way to break things apart.
And they can’t refund a 3-month subscription and retroactively bill the player for the month that was used.
This looks like a sub - and it still appears to be active.
You will want to cancel that.
Subscriptions work on an ongoing basis, Gomie. Also, blocks of time aren’t priced the same as single months.
For example, in August, you had one month at 15.93. These 3 months were 44.59. Not a vast amount of discount, but a discount none the less. Those same 3 months at the monthly rate would be 47.79.
Subscriptions
We’ll refund any unused World of Warcraft subscription within 14 days of the purchase.
We won’t refund subscription time lost due to a suspension and/or permanent account closure. For permanent account closures and suspensions longer than 15 days, we will cancel upcoming recurring subscriptions."
Bundle isn’t mentioned there, but it does say in In-Game Items the following: “Opening a single item as part of a larger bundle, Battle Pass, or similar purchase counts as claiming that bundle and makes it non-refundable.”
With several of you missing that - again, it’s not clearly stated that game time is considered to be a bundle. However, it’s understandable.
Still, I have a reason to contact one of those business to complain that I don’t want to play the game at the moment. Should Blizzard just throw away my game time because I trusted them to make a game that I wanted to play and found out that the opposite was true after my purchase?
Unable to refund the purchase and unwilling to refund the purchase are two different statements. The game time is currently unused. What if I purchased a years subscription and found out that they are nerfing my class/spec, and so I decided I wanted a refund? I was a fool to subscribe, so they can take my money?
Better Business Bureau means you, the consumer, aren’t cheated out of your money. Or, they are there to ensure that that’s not the case.
No one is misunderstanding anything - if you brought something more then 14 days ago, they can’t refund it. They can’t refund two months of the three month bundle is because it’s counted as one unit.
The BBB is something of a joke as they was found out about the whole paying for ratings. So, not sure what this has to do with anything.
It’s not a bundle, though. The subscription you set up is a 3-month recurring subscription, not a monthly subscription billed quarterly.
And they’re not throwing anything away. The remainder of your time will remain on your account until it expires. You can choose to use it or not.
You weren’t cheated out of anything. You made a purchase which you later came to regret. You paid for what you wanted, and you received what you paid for.
I doubt that to be true. If the BBB doesn’t listen, then I’ll bring it to RFK. In the mean time, could we get the option to pause our game time so that our money isn’t wasted on game time we aren’t using?
Unused means you haven’t used the subscription. If you’ve logged in for any amount of time, then you’ve used it.
That said, there is a window of (I believe) 2-3 hours where you can still get a refund. After days and weeks, no. It doesn’t mean “we’ll give you a prorated refund of any future sub time you don’t want to use”.
The BBB is the equivalent of Ebay feedback. They have no power to make companies do anything, and they mean nothing. All they do is collect feedback and let people read it. And, yeah, it found out they were accepting cash for ratings so they are even more useless.
You seem to be extremely confused.
That is how service or access plans work. If you buy a year membership to a gym and sign a year contract, you are granted access for that year. If you don’t go to the gym that is your decision, but they don’t refund you the days you did not go.
You may have Netflix, they don’t refund you if you don’t watch it that month. They gave you the access you paid for. That stays there if you use it or not.
The vendor upheld their end of the deal. They provided game access for the game time block purchased.
This is also why people who are not sure they like something, should start with smaller time blocks.
If your game time block is 1 year and you use any of it then yes, it is “used”. You have started using that purchase and there is no way to break that apart and partially refund it or stop it.
Yeah good luck with that. Blizzard isn’t violating their refund policy. You just didn’t read it.
You don’t seem to understand the tool you’re attempting to intimidate with.
The BBB doesn’t guarantee anything. It’s primarily a rating system with dispute resolution services.
If a complaint like this is made to the BBB, all they do is act as a middleman by internally contacting the company for information on the dispute. In a case like this, they will find out that there is a policy that the customer agreed to that is simply being upheld.
They do not force settlements.
You read the agreement you are signing when you buy the service or product.
You don’t pay by the minute for internet, you pay for the month of service. You don’t get money back if you decide you don’t want to use it for a few days, or weeks.
That is how most things in life work. MOST agreements for blocks of access time, or subscriptions do no let you just decide to stop part way and refund you the difference.
No, it’s not unfair. You chose to purchase 3 months of game time. The language of the refund policy has now been explained to you, several times.
Maybe next time you plan on doing something similar, ask about the refund policy language first?
It’s not swindling. If I pay for a month of Netflix and decide to binge watch a program on Hulu for the month, is Netflix swindling me for not refunding me?
You can suggest that through the ingame box. But the gametime is based on calendar days and not login days, essentially it is priced on the premise that access is given to you on all the days for this price. If you play a lot, good for you! If you take a break, that’s fine too.
There are other regions like the Asian Territories where they min-max crazily in PC Bangs but in the Western side it’s always been a sub/gametime blocks so I sincerely doubt they will do something similar. For that it will also need to change their pricing + cultural differences (we don’t have extensive PC Bangs here).
As someone that owned a small business, I can tell you that business DO pay for ratings with the BBB and they will elevate your ratings if you become a member. Look at their website under the BBB Accredited program. Businesses can pay to join that program, get a bright shiny sticker to put in their window that says they’re trustworthy, and get promoted in ratings that put them ahead of other like businesses. They don’t care if you have any complaints or actions against you. In fact, they’re wipe those complaints from their system. To put it in gaming terms, it’s a Pay-to-Win system.
You purchased 1 item, a 3 month block. Not 3 separate months. If you wanted to buy 3 separate months, you would have done so. So yes, you have used it enough to warrant a decline for a refund. However, it never hurts to ask, so I’d still put in a ticket and make the request. But in all honesty, you don’t really have recourse if they uphold the decline. I know you want to say it’s 3 separate, to qualify for a refund, but it’s simply not.
Bbb is a joke that no one takes seriously.