Battle.net App Update Loop

[Illucie-tichondrius]

having the same issue. started this week i think

[Flangerr-atiesh]

Thank you so much for the response! Please keep us posted.

[Simber-garrosh]

Same thing for me, super frustrating, and not sure how to fix it, have tried everything, and reported it at least 5 times now.

[Simber-garrosh]

I totally agree, wish they would get it fixed ASAP

[Marvingale-netherwind]

Same thing is happening to me, I can’t play the game.

[Ashram-suramar]

This has been happening since the launcher update earlier this week. Several titles are impacted. Very annoying!

[Desia-azshara]

I’m having the same problem, all WoW games try to update and then they go into a scan and repair cycle which fails and then right back to update. This is maddening. Can’t play any WoW games. Even trying to launch them without using the Battle.net App fails.

[Malandria-bleeding-hollow]

Same. I’ve been experiencing it for 2 days so far. I tried repairing files, but it didn’t find any that needed fixing.

Doesn’t interfere with game play, but it’s really annoying!

[Brahmina-khadgar (Brahmina)]

I was posting in a thread I thought was the proper thread to post in. Then I saw this:

@Kaldraydis-1147

I split this thread off of an unrelated topic. That way only related cases are on our tracking! If you are not getting a permissions error please create a new thread.

So maybe I was posting in the wrong thread and this is the one to post in. Here are my two posts:

@Brahmina-khadgar

This problem just cropped up for me. I tried starting without the launcher, but that didn’t work at all. I got a long error message, but I couldn’t copy it and it didn’t have any sort of error ID. (It just was titled “World of Warcraft” and listed a bunch of what looks like gibberish to me, a mostly computer illiterate layperson.)

@Brahmina-khadgar

Update: I attempted to uninstall the game from Windows, but it said I can only uninstall from the launcher. So I tried uninstalling from the launcher. I kept running into a loop where it said I can’t uninstall retail because Classic is doing an update. I can’t uninstall Classic because Classic BC is doing an update. I can’t uninstall Classic BC because retail is doing an update.

I just kept cycling through and clicking until one of them started an uninstall. Then I was able to uninstall all the games. Or at least, it said it was uninstalling. When I tried to reinstall, nothing would install. BUT, when I looked on my drive, I saw that all the original files and folders were still there. Nothing had truly been uninstalled.

My sister suggested I try downloading directly from the website. So I attempted that, but it just started up the launcher and put me back in the infinite update loop. Even when I try to start the game by bypassing the launcher and using the executable file, nothing happens. At this point, I can think of nothing else to try. This is a problem that needs to be fixed on Blizzard’s end.

[Kinete-malganis]

I have been having this problem on my main machine for a few days now.

My secondary machine which has the same OS and programs installed hasn’t experienced the issue.

My other desktops which also have Win10 but different programs installed haven’t experienced it either.

[Hoboedd-area-52]

Myself and my entire raid team are also having this issue. WoW, WoW Classic, and some report hearthstone are all updating anytime we exit the game or open bnet

[Hexery-stormrage]

Yep happening to me to. No clue why. Not a big problem I guess but still kinda annoying.

[Moused-cairne (Moused)]

Yep I am stuck in this update loop issue too…and I am on Windows 11.

[Lukesta-arugal]

This is happening to me too, very frustrating

[Arezzo-vashj]

I have the same issue, on Win10, infinite update for WoW retail and TBC classic, sometimes Classic era will also join the party.

I tried to uninstall and reinstall all WoW, ~80GB, no help. Delete battle net cache folders, no help.

Save your bandwidth and Internet data, don’t reinstall, just wait for Blizzard fix.

[Raybeez-llane]

I only have PTR and live 9.1.5 installed. Basically PTR would update, which would invalidate some file(s) in Live and Live would update, which would then invalidate the files for the PTR, looping back and forth.
Pausing the PTR update for the time being stopped the loop so far, it might be a fix for some of the rest of you.

[Aleiss-shuhalo]

Hope we’ll be getting some credit for this down-time, I am not able to play at all!

[Einsbern-malganis]

I think I’m having the same issue as well. If I tab to the battle.net app quickly enough, it’ll say initializing under the play button, then checking data indices, then starts reclaiming disk space.

All this only lasts for maybe 30sec-1min so I don’t think it’s actually downloading/installing anything.

[Adlian-tichondrius]

A “workaround” for now, open Bnet settings > go in Downloads > click on Never automatically apply updates. That will stop the auto update loop.

[Brenek-pagle]

thanks for the info